Student Services Manager

About the role

Gateway Online Academy of Ohio is a full-time, online option for students who need to catch up and cross the finish line to high school graduation. Gateway is a proud member of the ACCEL Schools network, with decades of experience serving students virtually throughout the United States. Gateway serves students through an innovative public-school model that prioritizes academic progress, student engagement, social-emotional development, and flexible supports for students and families. While this is an online school position and most work occurs virtually, travel and face-to-face attendance will be required several times per year to support in-person state testing, student events, professional development, and other school needs. ELIGIBILITY: This position is open to residents of Ohio. Position Summary The Student Services Manager leads and coordinates student support systems that promote student engagement, onboarding, career advising, school culture, compliance, and successful progress toward graduation. This role supervises assigned Student Services team members, builds processes that help identify and support non-engaged students, and works closely with school leadership, operations, teachers, families, and ACCEL national partners to ensure students receive timely and effective support. This position blends student services leadership with strong operational execution. The Student Services Manager is expected to use data, compliance knowledge, communication systems, and schoolwide processes to improve the student and family experience while helping Gateway maintain accurate records, consistent procedures, and effective online school operations. Essential Duties and Responsibilities Student Services Leadership Supervise assigned Student Services team members and provide direction, coaching, accountability, and support aligned to school goals. Create, implement, and monitor identification and intervention plans for non-engaged students. Oversee student onboarding and orientation plans to ensure students and families understand school expectations, systems, supports, and graduation pathways. Facilitate the identification of barriers to learning and connect students and families to appropriate school-based and community resources. Collaborate with administrators, teachers, counselors, success coaches, and other staff to support student engagement, academic progress, behavior, attendance, and graduation planning. Design and implement proactive student and family outreach strategies to improve communication, engagement, and retention. Create and deliver professional development for staff related to student engagement, student support systems, social-emotional well-being, school procedures, and customer service expectations. Collaborate with the administrative team to support career advising, advisory programming, life skills curriculum, and schoolwide positive behavior programming. Oversee advisory sessions and support implementation of student life skills, engagement, and readiness programming. Work closely with the Head of School, Principal, and ACCEL national team members on student support program creation, implementation, and measurement. Serves as the hiring manager for assigned roles, overseeing recruitment, selection, onboarding, and supervision of 20+ employees to ensure staffing needs, performance expectations, and organizational goals are met. Operations, Compliance, and Data Support Create, implement, audit, and improve processes and procedures that support effective online school systems and compliance with school board, state, federal, and organizational guidelines. Track, maintain, and report student services data as directed by school leadership. Use data to identify student needs, monitor trends, support intervention planning, and measure the effectiveness of student support initiatives. Assist with maintaining schoolwide data for reports, audits, student support tracking, graduation planning, and leadership review. Support internal operational needs related to student services, student records, family paperwork, student information systems, and school procedures. Assist with the management and review of student information system updates related to student contact information, documentation, program participation, and support services as assigned. Support grade storage, records review, audit preparation, and documentation processes connected to student services and graduation planning. Assist with school and state audits by ensuring student services documentation and related processes are organized, accurate, and timely. Support testing coordination, student communication, staff coordination, and in-person testing logistics as needed. Serve as a resource for internal and external stakeholders by helping resolve escalated needs related to school procedures, student support, technology systems, course or teacher assignments, student engagement, and fa

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