Professional Registration Operations Manager

Responsibilities

• As our Professional Registration Operations Manager, you'll lead the delivery and continuous improvement of our Professional Registration and Fellowship operations, ensuring a high-quality, efficient, and consistent experience for members, applicants and volunteers.
• You'll also lead and develop a high-performing team, creating clarity, structure and a shared focus on delivery. Alongside this, you'll work collaboratively across the IET, ensuring a joined-up approach with colleagues in product, engagement, people and technology teams.
• What we hope you can bring to the role
• We're looking for an experienced operational leader with a strong understanding of Professional Registration, Fellowship or similar assessment-based processes.
• You'll have a proven track record of improving processes and driving efficiency, with a focus on creating better experiences for both applicants and volunteers. You'll be comfortable working with data, identifying opportunities for automation, and implementing practical, scalable solutions.
• Above all, you'll be someone who takes ownership, brings energy to continuous improvement, and is motivated by delivering a best-in-class professional recognition experience with a dual focus on both applicant and volunteer experience.
• Please note, this role is known internally as Operations Manager - Registration and Fellowship.
• A little more about the role
• Lead the operational delivery of Professional Registration and Fellowship processes.
• Manage Registration Engagement and professional compliance activities.
• Build strong relationships with volunteers, assessors, and professional partners.
• Drive continuous improvement, identifying efficiencies and enhancing processes.
• Oversee operational planning, budgets, and performance against KPIs and SLAs.
• Ensure compliance with regulatory, assurance, and professional standards.
• Lead, coach and develop a high-performing operations team.
• Work collaboratively across teams to deliver a joined-up, one-team approach.
• Use data and insight to monitor performance and inform decision-making.
• Act as an advocate and figurehead for operational excellence in professional recognition.
• A little more about what we're looking for
• Strong experience in Professional Registration, Fellowship or similar assessment-based environments.
• Credibility with volunteers, ideally through CEng/IEng registration or equivalent experience.
• Proven experience managing and improving operational processes, ideally from within a membership-body or similar environment.
• Strong stakeholder management skills, with confidence working at all levels.
• Experience leading and developing teams.
• Ability to use data and insight to drive decisions and improvements.
• Good understanding of compliance, assurance and regulatory requirements.
• Experience in process optimisation or automation would be beneficial.
• We'd love to get to know you
• Is impos

Additional Information

Are you an experienced operational leader in Professional Registration or Fellowship, ready to shape how we deliver at scale? Do you bring the credibility and gravitas to influence senior stakeholders and volunteer leaders across a global network? Can you drive operational excellence while transforming the end-to-end professional recognition experience? Up to £67,500 Permanent / Full Time Stevenage with Hybrid Working

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