Product Operations and Performance Lead

Requirements

• 8+ years of experience in Product Operations, Program Management (within a Product organization), or a similar role
• Experience in fast-moving, product-led organizations with an emphasis on minimum necessary process
• Strong systems thinker who can design operating models that scale without adding bureaucracy
• Proven scrappy executor who takes ownership and gets things done
• Comfort operating in ambiguity and building from a blank page
• Clear, concise communicator with strong written and verbal skills
• Strong product instincts and empathy for Product Managers and cross-functional partners
• Prior payments experience and the curiosity to build a deep understanding of VGS's products
• Qualities (intangibles)
• You use spreadsheets in your personal life to track and figure things out
• You turn in your work early and can't understand why others wait until the last minute
• You don't stop until the task is finished
• You see what can be improved and want to do something about it
• You balance the "art of the possible" with "what's going to move the needle"
• You prefer to work the problem as a team rather than receive accolades for your solo efforts

Additional Information

VGS is the world's leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more. We empower our clients and partners by tokenizing sensitive payment data, limiting compliance scope, and consolidating payments to unlock revenue and business opportunities. VGS provides processor-agnostic tokenization solutions via secure universal token vaults, iframes, mobile SDKs, tokenization proxies, APIs, and data orchestration tooling to support payment acceptance, card issuance, PII and bank account tokenization, and other payments value-added services. Some of the use cases we enable include multi-processor Network Tokenization, Account Updater, payment orchestration, secure settlement file processing, 3DS, and Risk provider connectivity. We are seeking a founding Product Operations Lead to join our team. You will define and own the operational backbone of the Product organization, working closely with Product, Engineering, Design, and Go to Market to build the systems, cadences, and standards that help teams execute consistently and at high quality. Rather than focusing on a single product area, you'll work across the breadth of VGS, identifying patterns and shaping how the company builds, ships, and operates products. This role is ideal for someone who thrives in ambiguity, thinks in systems rather than tickets, and wants to improve product outcomes through leverage instead of org charts. You'll be trusted to independently identify the highest-impact problems, define structure where none exists, and drive improvements that raise the bar for product quality, reliability, and customer experience across VGS. You will own three things above all else: the rigor that makes high-velocity shipping sustainable, the measurement infrastructure that tells us whether our products are succeeding after they launch, and the planning systems that keep our roadmap and revenue plan sharp, funded, and aligned across the company.

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