IT Infrastructure Technician

Responsibilities

• Be the Technical Bridge: Provide expert support for both Corporate IT and Factory IT (FIT) infrastructure. You'll ensure high availability for everything from office laptops to critical manufacturing shop-floor systems.
• Master the Asset Lifecycle: Take full ownership of IT assets-procurement, provisioning, and decommissioning. You'll ensure our inventory (CMDB) is flawless and our software licenses are optimized.
• Champion Automation & Self-Service: Collaborate with our regional teams to identify manual tasks that can be automated. You'll help us shift from reactive "firefighting" to proactive, self-healing operations.
• Advocate for Security & Best Practices: Act as a technical advisor to local management, delivering training on IT standards and cybersecurity to ensure our workforce is digitally fluent and secure.
• Why You Are Perfect for This Role
• You Are a "Versatilist": You have a broad range of skills and a "can-do" attitude. You don't say, "That's not my department"; you say, "Let me find a way to solve this."
• You Are Automation-First: You hate doing the same manual task twice. You are always looking for a way to use tools like ServiceNow or RPA to make work simpler and faster.
• You Display Self-Leadership: You thrive when given the latitude to make decisions. You can work with minimal guidance, showing the agility needed to manage a complex regional site.
• You are Customer-Centric: You don't just fix computers; you improve the Digital Employee Experience (DEX). You listen to business needs and translate them into technical solutions that actually work for people.
• You Bridge the IT/OT Divide: You are just as comfortable troubleshooting a server in a data center as you are supporting an industrial scanner on a noisy factory floor.
• What You Bring
• Deep Technical Depth: 3-5 years of experience troubleshooting computer, server, and network systems. You have a solid grasp of networking (LAN/WAN) and hardware technology.
• Digital Fluency: You are an expert in modern collaboration tools (Google Workspace) and have a foundational understanding of Cloud Computing and Cybersecurity standards.
• Communication Mastery: You can explain complex technical issues to non-technical stakeholders, ensuring everyone is aligned. (Bilingual in Spanish is a plus)
• The ITIL Mindset: You understand the value of the process. You use ITIL best practices to optimize incident resolution and problem prevention.
• Qualifications & Requirements
• Education: High School diploma required; Bachelor's degree in Business or Technology is a major plus.
• Experience: 3-5 years in IT/OT operations, ideally within a large multinational or manufacturing environment.
• Physical & Availability: Must be able to work in a plant environment, lift heavy objects occasionally, and participate in a 24-hour on-call support rotation.
• Certifications: ITIL Foundation training is highly valued.
• Reasonable Accommodations Notice
• If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000

Benefits

Additional Information

Are you a technology "versatileist" ready to bridge the gap between IT and the business? As the On-site Infrastructure Support Specialist, you are much more than just a technician; you are a critical advocate for digital workplace technologies and a liaison for our operations. In this role, you will move beyond basic maintenance to become a driver of innovation. You will manage the full lifecycle of endpoint devices and local site infrastructure while championing the automation and cybersecurity standards that keep us resilient and future-ready.

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Company Intel

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