Remote Customer Support Representative - College Bookstore - Inbound Calls - 06/2026

Requirements

• Customer service-focused professionals with a passion for helping others
• Fluent written and spoken English skills
• A quiet, professional workspace and a functioning headset
• Comfort and confidence handling inbound phone calls throughout the day
• A hard-wired internet connection (Wi-Fi is not permitted)
• Availability to commit to at least 30 hours per week
• Previous experience with Zendesk, technical support, or a similar customer support platform is a plus!
• About ModSquad:

Benefits

Additional Information

We Could Use Someone Like You in Our Crew. ModSquad has partnered with a leading online college bookstore that helps students, faculty, and staff access the educational materials they need for success. As a member of this team, you'll provide friendly, confident support by answering inbound calls, assisting with account access and provisioning, and guiding users through a variety of support requests. As the back-to-school season ramps up, we're looking for customer service professionals who can remain calm under pressure, communicate clearly, and confidently walk callers through website navigation and account-related issues during one of the busiest times of the academic year. Project Hours (all times Pacific): Monday - Sunday: 5:00 am - 8:00 pm Hourly Rate: To be discussed in the interview phase Commitment: 90 days 30 hours per week Language: English

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