Director of Customer Success (USA)

Requirements

• 8+ years in B2B SaaS Customer Success or related post-sale leadership roles, including 4+ years leading people (managers and/or multi-tier teams).
• Proven success leading high-touch and scaled/digital CS models and improving renewal, adoption, and expansion at scale.
• Strong operational orientation with experience building processes, playbooks, and health-scoring frameworks for segmented customer bases.
• Excellent communication and leadership skills, with a track record of driving cross-functional work with Sales, Product, Support, Operations, and Marketing.
• Comfort using data and AI-enabled tooling to understand trends, prioritize investments, coach the team, and measure impact across NRR, MAU, adoption, and efficiency metrics.
• High proficiency with CRM and CS tools (e.g., Salesforce plus Planhat, Gainsight, ChurnZero, Totango, ClientSuccess, or similar).
• Experience thriving in a fast-growth environment while staying close to key customers and critical projects.
• Drone Certification: Ability and willingness to obtain a relevant drone certification (e.g., FAA Part 107 in the US or equivalent in-region license) within the first 90 days of employment and maintain it for the duration of the role if required for specific customer, field, or demo activities.

Additional Information

About DroneDeploy DroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, DroneDeploy allows critical industries to operate with speed and confidence. From construction and energy to agriculture, the world's largest companies use DroneDeploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we're bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom. At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact. We've been recognized as a Best Place to Work in the SF Bay Area and named one of America's Great Places to Work-but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth-both personal and professional-is part of the journey. Whether it's flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you're looking to be part of something ambitious, authentic, and transformative, you'll find your place at DroneDeploy. Employee Offerings & Benefits (Benefits may vary by location and role) These are just some of the perks you'll enjoy-there's more to discover once you join us! Culture of Innovation & Collaboration - Thrive in an environment that values creativity and teamwork. Drone Certification - Get certified and gain unique, hands-on skills with our full backing. Flexible Work Arrangements - Enjoy autonomy with remote-first options and schedule flexibility. Paid Family Leave - Take the time you need to support your family during life's most important moments. Comprehensive Healthcare Coverage - Plans designed to support your well-being. Career & Growth Development - Build new skills and unlock opportunities through continuous learning. Flexible PTO - Take time off when you need it to recharge-we trust you to manage your time well. Employee Referral Bonus - Know someone great? Refer them and earn a bonus when they join our team. ---- DroneDeploy is an equal opportunity employer. All DroneDeploy employees are responsible for protecting the company and customer data by following information security policies and procedures. Please refer to our Recruitment Privacy Notice for information about privacy during the recruiting process.

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