Engineering Manager, Salesforce (MSF)

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GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What the role is] We are now looking for a talented and experienced Lead Engineering Manager to join us in this mission to lead and manage technical teams of software engineers, DevOps engineers, infra/integration engineers and UX designers to design world class Salesforce applications for Service Cloud and/or Public Sector Solutions. [What you will be working on] As a Lead Engineering Manager, you will oversee the development of innovative Salesforce solutions aligned with the product vision of CaseCentral, a case management platform at the Ministry of Social and Family Development (MSF). Your responsibilities include: Form part of the CaseCentral Product Office with the Product Director and Product Strategy Lead to manage the entire product development cycle, from conceptualisation, to getting buy-in with internal and external stakeholders, till delivering the product to end users. Lead the software engineering, DevOps, infra/integration technical functions in the product team and make technical decisions as well as advise the team on the software development approach to take, considering the trade-offs between the approaches and mitigating known drawbacks. Define engineering scope of work based on defined features and requirements and oversee the day-to-day development, working closely with Product Director, Product Strategy Team and agile development team on project schedule, issues and escalation Work with Product Director and Product Strategy Lead to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization to define software features and implement software releases that meet their business needs Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies Manage IT team's resources and resource allocation, including securing approval; monitor and track project resource usage Integrate software engineering, DevOps, infra/integration guidelines and processes, considering industry best practices and tools, into software development activities Propose feasible ideas and solutions, or engage subject matter expert to provide aid and improve the quality of the product Coordinate with relevant teams of interfacing systems to ensure smooth end-to-end workflows can be achieved reliably, and efficiently Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT Review and ensure that all documentations are complete and of quality Maintain and continuously refine Product Backlog Guide the engineering team to configure and customise production quality code and to deliver solutions to the end users Partner with cross-functional teams such as product strategy, ops, policy etc. to develop, implement and continuously improve quality, reliability, security and maintainability of software releases within the Salesforce implementation Foster a culture of learning, experimentation and continuous improvement in the software engineering team Contribute to recruitment efforts as part of recruitment panel, particularly for Salesforce roles. Keep abreast of new AI and software engineering practices and technologies as well as proactively identify and initiate software engineering initiatives that leverage Salesforce capabilities to maximise impact on public good in the social services sector and continuously improve the software engineering's team internal workflow and practices [What we are looking for] Qualifications and Experience Required: Bachelor's/Master's degree in any of the following: Computer Science, Computer or Electronics Engineering, Information Technology or related technical discipline Minimum 10 years of relevant professional work experience relating to software engineering, solution engineering or system engineering with at least 6 years of hands-on experience Minimal 3 years business analyst experience in software development projects and Agile methodologies e.g. SCRUM Minimal 3 years' experience working in an Agile environm

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