Case Manager I, Health Systems Navigation

Requirements

• Bachelor's degree in social work, public health or related field and/or 2+ years providing harm reduction focused case management services to high-risk populations, including knowledge providing prescriptions for suboxone, naltrexone and other medications (and methadone dispensaries) used to support treatment adherence for clients who access HEAT MOUD services.
• Must have extensive knowledge of the prevention and treatment of HCV, HIV, and STIs.
• Ability to plan and implement outreach objectives in alignment with HEAT program needs and to promote HEAT program objectives.
• Ability to establish and maintain effective collaborative relationships across GLIDE programs, city agencies, and community partners across San Francisco and the wider Bay Are
• Understanding of core principles and practices of harm reduction and successfully engage clients in services and retention through the application of risk reduction counseling, strengths-based counseling techniques and trauma informed systems of care.
• Knowledge of the Social Determinants of Health (SDOH) and ability to provide culturally competent, culturally sensitive support to a diverse community of clients to help them achieve stability and self-sufficiency.
• Strong communication skills and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients, group education, street outreach, etc.)
• Experience and training in overdose reversals, de-escalation techniques, motivational interviewing, and other relevant skills in managing chaotic environments

Additional Information

About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization Position Summary: The Health Systems Navigation (HSN) Case Manager provides comprehensive, client-centered case management with a harm reduction focus to individuals who use substances. This role facilitates seamless access to and retention in a full spectrum of health services, including primary care, behavioral health, substance use treatment, and HIV/HCV/STI prevention and care. Responsibilities include conducting outreach, testing, counseling, and support groups, with a primary focus on re-engaging participants who are newly diagnosed or have fallen out of care. By managing a dedicated caseload and developing individualized care plans that prioritize client-identified goals (such as improving health, securing housing, and accessing social services), the Case Manager supports participants on their journey toward improved health, stability, and self-sufficiency. Work Environment GLIDE's buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building. This role is covered by the collective bargaining agreement.

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