Senior Learning and Leadership Development Manager
External
Trustpilot · London, UKPrepare for this interview
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About the role
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual
Responsibilities
- Lead the development and implementation of scalable learning programmes that empower Trustpilot's global workforce and support our long-term vision.
- Design and deliver high-impact learning programmes using the latest methodologies and digital tools.
- Lead cross-functional projects to ensure impactful, timely delivery of learning initiatives with measurable results.
- Analyze complex learning challenges and create tailored solutions to meet organisational needs.
- Collaborate with stakeholders across regions to identify learning gaps and develop operational solutions that move the needle.
- Support the continuous development of our global Learning and Leadership Development Strategy, identifying business needs and proposing solutions that have business impact.
- Facilitate engaging and interactive learning experiences, from workshops to digital modules, that inspire continuous personal and professional growth.
- Measure the impact of learning initiatives, using feedback and data to inform ongoing improvement.
- Mentor colleagues, fostering a culture of knowledge sharing and continuous learning.
- Advocate for the learning and development priorities that will help drive Trustpilot's success, influencing key stakeholders across the organisation.
Requirements
- Proven experience in learning and development or related fields, with a track record of success.
- Advanced knowledge of learning principles, methodologies, and tools to drive effective programs.
- Expertise in designing and delivering innovative learning experiences that engage and empower.
- Experience managing cross-functional learning projects, with a focus on delivering measurable impact.
- Strong analytical skills, able to assess learning needs and evaluate the outcomes of programs.
- Excellent communication and collaboration skills, with the ability to influence and engage stakeholders at all levels.
- Self-driven and proactive, with a demonstrated ability to independently meet goals.
Benefits
Additional Information
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! In this key role as our Senior Learning and Leadership Development Manager, you are responsible for driving a culture of continuous growth across Trustpilot. You will achieve this by designing and executing cutting-edge learning solutions that are strategically aligned with our long-term business goals, enabling Trusties to thrive. Your impact will be felt cross-functionally as you develop engaging training programmes and provide essential support to leaders, ultimately fueling both individual and organisational growth through impactful initiatives.
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