Support Engineer

Responsibilities

• Analytics
• :
• Mid-tier pipeline server issues (onshore, in average we receive about 20-30 ticket annually and take about 0.5 - 1 hour to resolve/ticket)
• Grant permissions to users to access Omniture, Chartbeat and other database and cubes in Mid-tier (offshore)
• Investigating IcM tickets sent from our anomaly detection system and engage PMs or Devs for any concern on the data quality (onshore and offshore)
• Add new alerting or data quality rules for supporting all cooking and mid-tier pipelines as well as prime and edge live-site. When we move to 1DS, we also need add new alerts to monitor 1DS data quality. (offshore)
• Telemetry:
• Unit tests / Validation / Verification
• Live site support
• OTF Maintenance work.
• Prime instrumentation updates.
• All your information will be kept confidential according to EEO guidelines.

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Company Intel

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