Customer Service Executive

About the role

Cogent Holdings Pte Ltd and its subsidiaries started providing point-to-point cargo transportation with a small fleet of trucks in the 1960s. Today it has grown into one of Singapore's leading logistics management service providers and a highly regarded company with a broad-based clientele that ranges from large local companies to multinational companies. The Customer Service Executive will be responsible to process shipping documentation and billing to customers.

Responsibilities

• Lead a team of customer service staff to process order requests from customers
• Engage with customers to resolve feedback to ensure high level of customer satisfaction
• Perform monthly billing to customers
• Handle customers' billing queries
• Monitor and forecast inventory movement
• Liaise with customers on inventory and other administrative and customer service duties
• Liaise with internal departments, vendors and third parties to process order requests from customers
• Maintain all shipping and tracking records of customer inventory and movement accurately
• Develop, maintain and submit a variety of reports periodically or as and when required
• Attend to customers' requests to ensure customer satisfaction and retention
• Requirement
• Diploma or equivalent in logistics, supply chain management, business administration or related field
• Minimum 2 years of experience in shipping documentation and billing role in a 3rd party warehouse
• Good communication and interpersonal skills, with the ability to interact effectively with customers, colleagues and external partners

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