Technical Service Representative

Responsibilities

• Technical Customer Support & Troubleshooting:
• Serve as the primary technical contact for assigned automotive customers, addressing and resolving complex product and application-related issues.
• Perform on-site troubleshooting at customer manufacturing plants to diagnose root causes of failures related to adhesion, curing, dispensing equipment, or process parameters.
• Provide timely and effective solutions, including product recommendations, process adjustments, and equipment modifications. Manage and document customer complaints through to resolution, coordinating with internal labs for analysis when necessary.
• New Product Implementation & Process Optimization:
• Lead the introduction and trial of new adhesive and sealant products at customer facilities.
• Work closely with customers' R&D and production teams to optimize application processes, ensuring quality, efficiency, and cost-effectiveness.
• Conduct product demonstrations and technical presentations to showcase product benefits and application techniques.
• Training & Knowledge Sharing:
• Develop and deliver technical training to customers on the proper use, handling, and storage of our products.
• Train customer personnel on the operation and maintenance of dispensing and application equipment.
• Share field intelligence and customer feedback with the internal Sales, R&D, and Marketing teams.
• Cross-Functional Collaboration & Support:
• Collaborate closely with the Sales team to identify growth opportunities and provide technical pre-sales support, including product selection and specification.
• Support customers in other industries (e.g., electronics, packaging, general assembly) as required by business needs.
• Provide feedback to the R&D and Product Management team to guide the development of new products tailored to local market needs.
• Reporting & Documentation:
• Prepare detailed technical service reports, visit reports, and case studies.
• Maintain accurate records of customer interactions and technical solutions in the CRM system.
• Technical Skills:
• Strong understanding of adhesion science, surface chemistry, and polymer properties.
• Practical experience with dispensing equipment, tensile testers, humidity chambers, ovens, robots, and automated application systems is a significant advantage.
• Proficient in root cause analysis and problem-solving methodologies (e.g., 5 Whys, 8D, Fishbone Diagram).
• Language Skills:
• Thai: Native or Full Professional Proficiency.
• English: Business Fluency (both written and verbal) is essential for regional communication, reporting, and understanding global technical documentation.
• Personal Competencies:
• Excellent Customer Focus: A strong passion for solving customer problems and building lasting relationships.
• Superior Problem-Solving Skills: Analytical mindset with the ability to think critically under pressure.
• Effective Communication: Ability to explain complex technical concepts clearly to diverse audiences.
• Self-Motivation & Proactivity: A hands-on, results-oriented individual who can work autonomously and manage multiple priorities.
• Team Player: Collaborative spirit with the ability to work effectively in a cross-functional and international team.
• Willingness to Travel: This role requires significant tra

Requirements

• Minimum of 3-5 years of experience in a technical service, application engineering, or process engineering role.
• Mandatory experience working with adhesives, sealants, coatings, or related chemical products.
• Strong preference for candidates with direct experience in the automotive industry and familiarity with its processes (e.g., body shop, paint shop, assembly).

Additional Information

As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com . Position Summary: We are seeking a highly motivated and technically proficient Technical Service Engineer to join our dynamic team in Thailand. The primary focus of this role is to provide exceptional technical support to our key customers in the automotive industry. The successful candidate will be the technical expert on-site, responsible for troubleshooting, process optimization, and new product implementation to ensure customer satisfaction and drive business growth. Flexibility to support other strategic segments (e.g., electronics, appliances, construction) is also required. Qualification: Education: Bachelor's degree in chemical engineering, Chemistry, Polymer Science, Mechanical Engineering or a related field.

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