Community Manager

About the role

The Heritage Business Foundation (HBF) is a non-profit organisation that supports, promotes, and sustains Singapore's heritage establishments. We work closely with traditional businesses, community partners, and public agencies to ensure that the stories, crafts, and enterprises of earlier generations continue to thrive in a modern economy. We are seeking a proactive and empathetic Community Manager to serve as the Foundation's primary liaison with heritage business and industry partners. This role is central to our mission: you will build trusted relationships with business owners, learn about their operational challenges, and ensure they receive timely and effective support. You will be both an advocate and a problem-solver - the first touchpoint heritage business owners instinctively reach out to when they need help, advice, or connections. You will be working closely with a small executive team, and will be reporting to the Executive Director. You will be given regular guidance, and will have the opportunity to contribute in a collaborative environment. Some flexibility in work arrangements will be accorded, as you will often be on-site engaging with heritage businesses and other stakeholders across Singapore.

Responsibilities

• Relationship Management
• Serve as a concierge for heritage businesses engaging with the Foundation, and the main point of contact for heritage business owners
• Build trust and maintain strong relationships with business owners and their teams
• Conduct regular outreach and check-ins with heritage businesses and industry partners to stay updated on developments and concerns
• Needs Assessment & Documentation
• Identify and document operational, financial, and capability needs of heritage businesses
• Maintain accurate and detailed records of business profiles, challenges, and support provided
• Collect and organise data to support programme evaluation, reporting, and policy engagement
• Problem Solving & Case Management
• Resolve straightforward operational issues directly where possible (e.g. connecting businesses with relevant resources or information)
• Escalate more complex challenges to the appropriate internal teams or external partners
• Coordinate follow-through to ensure that businesses receive timely and effective assistance
• Coordination & Stakeholder Engagement
• Seek out and engage with volunteers, partners, donors, and other stakeholders to mobilise resources for businesses in need
• Plan and execute engagement activities for the Foundation's community, including heritage businesses, partners, and other stakeholders
• Provide ground-level insights and feedback to inform the Foundation's strategy and programme design
• Ideal Candidate Profile
• Strong interpersonal and communication skills and an ability to build rapport with small heritage business owners from diverse backgrounds
• Highly organised and detail oriented, to collect and maintain accurate and up-to-date heritage sector data, with accompanying documentation and records
• Strong multitasking skills to manage multiple stakeholders and matters efficiently
• Comfortable working in a hands-on, service-oriented role that involves both administrative documentation and on-the-ground engagement
• Experienced in community management, SME engagement, social services, or account management is advantageous
• Familiarity with Singapore's SME landscape, and an appreciation for heritage trades and traditional businesses are a plus
• Self-motivated, resourceful, and comfortable taking initiative and ownership in a lean nonprofit organisation
• Social media and marketing skills are a plus
• Aptitude in languages and dialects commonly used in Singapore is a plus
• Deep networks in the arts, culture, heritage, and philanthropy sectors are a plus
• Why Join Us
• Application Details
• Applicants may expect the process to include the following stages, subject to minor changes:
• Applications
• Assessment tasks
• Interviews
• Reference checks
• Applied case study
• Final interviews
• Applicants who may not fit the profile entirely, but who have a clear vision for this role are also encouraged to apply. However, applicants must

Additional Information

Community Manager Heritage Business Foundation (Singapore)

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