Operational Success Partner

About the role

At Team Global Express, we're powering Australia's logistics network-and we're looking for a sharp, driven Operational Success Partner to help us take it to the next level. This role sits at the heart of our Palletised Express operations, where data meets execution. You'll play a critical role in shaping how our network performs day-to-day identifying opportunities, solving complex operational challenges, and working side-by-side with frontline teams to deliver outstanding service. If you thrive in a fast-paced environment, love turning insights into action, and enjoy influencing real change across a national network, this is your chance to make a tangible impact at scale.

Responsibilities

• You'll be the connector between data, people, and performance-driving operational excellence across our network by:
• Analyse performance metrics to uncover bottlenecks, inefficiencies, and opportunities to improve service outcomes across the network.
• Lead root cause investigations into service or operational issues and implement sustainable, data-driven solutions.
• Build strong relationships with branch managers and operational leaders, ensuring alignment, accountability, and fast resolution of challenges on the ground
• Own and deliver operational reporting, focusing on key service metrics like DIFOT, capacity utilisation, and efficiency improvements.
• Collaborate with regional leaders, delivery partners, and cross-functional teams to drive continuous improvement and uplift performance standards.
• Contribute operational insights to new business opportunities and support the successful rollout of transformation and improvement initiatives.

Requirements

• You're a commercially minded operator with a passion for performance, a curiosity for data, and the ability to lead through influence.
• You can interpret complex data sets and turn insights into meaningful action, with Excel skills
• You bring structured thinking and a methodical approach to identifying root causes and delivering practical solutions in a fast-paced environment.
• You communicate with impact and build credibility quickly whether you're working with frontline teams or senior leaders.
• You understand logistics, network operations, or complex service environments and thrive in performance-driven settings.
• You're adaptable, proactive, and energised by challenge someone who takes ownership and sees things through.
• You're naturally curious, always asking "why," and constantly looking for ways to make things better for the business and the customer.
• About Team Global Express
• Why TGE
• We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

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