Technical Manager

Responsibilities

• Roles and Responsibilities:
• The job encompasses but is not limited to the following Roles and Responsibilities:
• Strategic and Operational Leadership
• Build and manage a growing team of Field Service Engineers, focusing on delivering competence in preventive and curative maintenance for robotics systems.
• Apply existing training programs to enable engineers to consistently adopt best practices and technical standards.
• Provide mentorship and guidance to ensure team members continuously develop their expertise and operate with a customer-first mindset.
• Monitor and track team performance to identify areas for improvement and align with long-term organizational goals.
• Ensure adherence to legal rules and Divisional Sales, Marketing and Service guideline
• Field Service Engineering & Service Operations
• Direct the team in delivering effective curative maintenance, prioritizing rapid responses to robotic system failures and minimizing downtime.
• Step in as an escalation point to address complex technical issues, troubleshooting on-site or remotely when required.
• Work closely with customers to manage expectations and provide root cause analysis reports alongside solutions.
• Lead the implementation of structured preventive maintenance processes to ensure operational continuity for robotic systems.
• Oversee regular inspection schedules, diagnostics, and performance evaluations to identify potential failure risks before they occur.
• Ensure adherence to maintenance protocols and best practices across all customer installations.
• Application Engineering & Pre-Sales Operations
• Drive application engineering teams to deliver high-quality technical solutions and support pre-sales activities to acquire new business.
• Lead, train, and develop pre-sales application engineering teams, fostering a culture of engagement, continuous improvement and customer-centricity to guarantee timely and effective first-class service delivery.
• Collaborate with sales teams to qualify customer requirements and provide suitable technical proposals.
• Drive the execution of pre-sales operations, including feasibility studies, product demonstrations, and technical presentations with time, cost and efficiency in mind.
• Ensure effective priority setting, resource allocation and skills development within the application engineering function to generate high motivation.
• Manage regional projects that require collaboration between different engineering teams.
• Maintain close customer proximity, representing the company at commercial events and supporting strategic account engagements.
• Establish performance metrics and regularly review application simulations to drive solution improvement and innovation.
• YEARS OF EXPERIENCE/AGE
• Graduate degree in engineering, management, or a related technical discipline.
• MOBILITY
• This role requires regional travel of approximately 30% of the time, suppor

Benefits

Additional Information

DESIGNATION/ TITLE Technical Manager - Application Engineering and Service Operations- Robotics REPORTING TO This role reports directly (solid line) to the Country Director - [India] and functionally to the Director of Global Application Engineering and Service Operations (dotted line). The position location is within India HQ. LOCATION Bangalore OBJECTIVE/MISSION The Technical Manager will be a key leader involved in building, managing, and supporting a team of Field Service Engineers and Application Engineers. The role emphasizes operational excellence by delivering top-tier preventive and curative maintenance, customer satisfaction, and operational reliability for robotic systems. This position involves strategic leadership alongside hands-on technical contributions. The manager is responsible for fostering a skilled, motivated, and customer-first team culture while meeting growth and quality objectives. POSITION OVERVIEW In a context of: expected significant growth within short timeline a technical team to build and grow serving our customers at a high expected level of satisfaction building on a successful experience of AE/Services in another Stäubli Robotics geography We are seeking a motivated Technical Manager to lead and support a small, growing team in Field Service Engineering and Application Engineering for robotic systems, with a primary focus on delivering excellent preventive and curative maintenance services. This role involves directly managing operational aspects while applying existing training programs to enhance the team's skills and knowledge. You'll be expected to support the team on technical tasks and foster a customer-centric culture, ensuring robotic systems are consistently reliable and performing optimally. In the initial phase of team build‑up, this role combines strategic leadership with hands‑on technical contribution. The Technical Manager will personally execute on-site interventions to ensure customer satisfaction and responsiveness, establish operational standards, and support effective knowledge transfer to the growing local team

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