Product Support Account Manager

Responsibilities

• Manage and develop an assigned portfolio of customer accounts to grow parts and service revenue while maintaining target profitability
• Identify and convert new business opportunities, including lapsed accounts and campaign-driven leads
• Establish and grow Customer Value Agreements (CVA's) with key and high-potential customers
• Maintain accurate and up-to-date opportunity pipelines using CRM tools (e.g. FST) and ensure data integrity across all designated accounts
• Deliver structured call planning, maintaining regular contact through weekly, monthly, and quarterly cycles
• Prepare and submit monthly activity reports and sales forecasts in a timely and professional manner
• Act as the primary point of contact for customers, building trusted relationships with key decision-makers and influencers
• Proactively resolve customer complaints and disputes, ensuring timely and satisfactory outcomes
• Collaborate cross-functionally to maximise sales opportunities across product support and new equipment offerings
• Support, mentor, and share best practice with internal sales colleagues where required
• Monitor competitor activity and market trends, feeding insights back into the business
• Knowledge, Skills & Experience:
• Minimum 2-3 years' proven sales experience within a relevant product support or engineering-led, B2B environment
• Demonstrable track record of achieving and exceeding revenue and margin targets
• Experience managing customer accounts and developing long-term commercial relationships
• Strong negotiation and relationship management skills
• Ability to interpret and work with technical and operational data
• Strong organisation and planning capability with disciplined pipeline management
• Team player with the ability to collaborate across multiple functions

Benefits

Additional Information

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a commercially driven and customer-focused Product Support Account Manager to join our team within the Electric Power Standby sector. Job Description: The Product Support Account Manager is responsible for maximising revenue and profitability across parts and service sales through the effective management and development of a portfolio of new and existing customer accounts. The product Support Account Manager plays a key role in driving growth, strengthening customer relationships, and identifying new opportunities across aftermarket services. Acting as a trusted advisor to customers, the Product Support Account Manager will promote tailored support solutions while collaborating internally to deliver best-in-class service and achieve ambitious sales targets.

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