Concierge Supervisor

Requirements

• Minimum 3 years of experience in hospitality, luxury property management, or related field
• Prior supervisory or team leadership experience in a customer-facing role
• Excellent communication, interpersonal, and leadership skills with proven ability to manage and motivate a team
• Strong organizational, project, and time management skills with attention to detail
• Ability to handle escalated situations with professionalism and tact
• Self-starter with initiative, team spirit, positive nature, and tenacious follow-up
• Able to operate in a luxury environment where attention to detail and providing a superb guest and resident experience is vital; possess the ability to be creative, flexible, and think "outside the box"
• Proficient in Microsoft Office Suite and tech-savvy with ability to quickly learn and adapt to new technologies, property management systems, and communication platforms
• Flexibility to work varied schedules, including weekends and holidays as needed
• Proficiency in English is vital as it serves as the primary language of communication

Additional Information

The Concierge Supervisor is a guest-facing position who leads a team of Concierge Ambassadors to deliver a white glove, five-star experience for our valued residents and guests. This role is dedicated to ensuring unparalleled service for both residents of Palisades Village and guests visiting our retail center through all interactions via phone, email, and in person. The Concierge Supervisor provides leadership, training, and operational support to the Concierge team while serving as a trusted extension of Property Management, assisting with administrative tasks and workload management to ensure seamless property operations. Must be an organized, proactive self-starter with excellent judgment, able to multi-task, problem solve, and shift priorities as needed. Reports directly to the Property Management team. Caruso is an equal opportunity employer. We celebrate a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, background, and experience makes us stronger and more innovative. We do not discriminate against any employee or applicant for employment and comply with all applicable laws providing equal employment opportunities. We foster a workplace where everyone feels welcome, respected, and valued. We are committed to creating a workplace where everyone can thrive.

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