Restaurant Manager

About the role

Job Description: Operations Management Manage the day-to-day operations of the restaurant. Ensure smooth front-of-house and back-of-house coordination. Monitor restaurant cleanliness, hygiene, and compliance with health and safety regulations. Ensure all opening and closing procedures are followed. Maintain restaurant facilities, equipment, and inventory. Customer Service Deliver exceptional guest service and ensure customer satisfaction. Handle customer inquiries, feedback, and complaints professionally. Build strong customer relationships to encourage repeat business. Monitor service standards and continuously improve the guest experience. Staff Management Recruit, train, supervise, and motivate restaurant staff. Prepare work schedules and manage staff attendance. Conduct performance evaluations and provide coaching where necessary. Foster a positive and productive work environment. Ensure staff adhere to company policies and service standards. Food & Beverage Quality Control Ensure all Thai dishes and beverages are prepared and served according to restaurant standards. Work closely with the Head Chef to maintain consistency in food quality and presentation. Monitor food safety, hygiene, and sanitation practices. Ensure proper stock rotation and inventory management. Financial Management Monitor daily sales and restaurant performance. Control labor, food, and operational costs. Prepare reports on sales, expenses, and profitability. Manage cash handling procedures and POS system operations. Assist in budget planning and cost control initiatives. Inventory & Procurement Monitor stock levels and place orders with suppliers. Ensure timely procurement of ingredients, beverages, and restaurant supplies. Minimize wastage and control inventory costs. Conduct regular stock counts and inventory audits. Marketing & Business Development Support promotional campaigns and marketing activities. Identify opportunities to increase revenue and customer traffic. Monitor market trends and competitor activities. Assist in organizing special events and seasonal promotions. Job Requirements: Min Degree in hospitality management, business administration or related fields. Flexibility to work on weekends, public holidays and night shift Excellent customer service and communication abilities. Knowledge of restaurant operations, food safety, and inventory management. Experience with POS systems and restaurant management software. Strong problem-solving and organizational skills.

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