Application Engineer Refrigeration

About the role

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Responsibilities

• Application Engineering Support (60%)
• Swift response to technical queries from customers. Work closely with distributors, contractors and OEMs to provide suitable solutions for their project requirements. Assist customers in using product selection software.
• Assist customers in using heat load calculation software.
• Assist customers in refrigerant line components selection, selection of suitable electrical switch gears, refrigerant line sizing etc.,
• Maintain a technical library, support the creation of catalogs, application engineering bulletins, and user manuals. Develop cross reference documents with competition. Alternate Refrigerant engagement with customers. Explore new applications in the region. Support semi hermetic compressor to scroll transition.
• Lead NBO for refrigeration products in MEA working together with the Sales organization.
• Technical Training (20%)
• Develop and manage a training calendar and create technical training materials.
• Deliver training sessions include hands-on training on controllers and protections used in condensing units and compressors.
• Coordinate the tools and resources needed for the training center.
• Quality & Warranty Management (20%)
• Manage warranty claims and provide troubleshooting support for both production and field failures.
• Conduct root cause analysis (RCA) through data logging, field visits, and compressor teardown analysis.
• Collaborate with manufacturing plants, providing feedback to improve product performance.
• Analyze and maintain warranty data to support continuous improvement initiatives.

Requirements

• Education & Experience:
• Degree/Diploma in Mechanical Engineering or Electrical & Electronics Engineering.
• 8-10 years of experience in HVACR design, projects, service, technical support, or training within the HVACR industry.
• Skills & Competencies:
• Strong knowledge of thermodynamics, Refrigeration Systems and controls.
• Technical expertise in troubleshooting and application support.
• Strong collaboration and communication skills with the ability to work across multicultural teams.
• Competent in Microsoft Office and technical software tools.
• Additional Requirements:
• Willingness to travel across Africa region.
• Ability to work outside typical office environments when required.
• Commitment to Health, Safety, and Environmental (HSE) standards and procedures
• Our Commitment to Our People
• Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
• Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
• Our Commitment to Inclusion & Belonging
• At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
• Equal Opportunity Employer
• Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to

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