Client Service Representative

Responsibilities

• Respond to client inquiries through email, phone, and chat support channels
• Provide accurate and timely information to clients regarding their accounts and services
• Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
• Assist clients with setting up new accounts and services
• Proactively reach out to clients to ensure satisfaction with our services and address any concerns
• Maintain accurate and up-to-date client records and documentation
• Work collaboratively with internal teams to ensure client needs are being met
• Continuously improve knowledge of our products
• High school diploma or equivalent; college degree preferred
• 2+ years of experience in a customer service or client support role
• Strong written and verbal communication skills
• Ability to multitask, prioritize and manage time effectively
• Excellent problem-solving skills
• Proficient in Microsoft Office and experience with customer service software and tools
• Ability to work independently and as part of a team
• Strong customer service orientation and a positive attitude

Benefits

Additional Information

Client Service Representative Number of Positions: 10 Nos. Location: Chennai Shift timing: Night Shift IST (9pm to 6am IST) Position Summary: Client Services Representative to provide excellent customer service and support to our clients. The successful candidate will handle client inquiries, resolve issues, and ensure clients are satisfied with our services. The ideal candidate will have strong communication skills, be detail-oriented, and have strong customer service orientation.

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Company Intel

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