Senior Director, Chief of Staff - Cross-Border

About the role

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa is seeking a Senior Director, Chief of Staff to support the Global Head of Cross-Border, one of Visa's highest-priority and fastest-growing businesses. Cross-Border payments is at the center of global commerce and plays a critical role in Visa's future growth. This is a high-impact role working directly with the Global Head of Cross-Border as a trusted thought partner. You will help define priorities, strengthen how the business operates , and drive execution at scale . The role combines strategy, execution, and leadership influence, with meaningful impact on a global business. The Cross-Border business has a strong foundation in place and is entering its next phase of growth. Over the next 12 months, the operating model, rhythm of business, and cross-functional ways of working will continue to evolve. This role is well suited for someone who can build on what exists, connect and mature systems, and bring greater clarity, consistency, and execution discipline across a complex, global organization.

Responsibilities

• Business Rhythm & Operating Model
• Own the end-to-end rhythm of the business, spanning annual planning, quarterly reviews, and monthly and weekly leadership forums
• Ensure forums across global and regional teams are connected and reinforce a consistent set of priorities, messages, and outcomes
• Set agendas, shape content, and drive follow-through so forums lead to clear decisions and actions
• Continuously refine and mature the operating system to improve clarity, alignment, and execution discipline
• Ensure priorities, decisions, and updates cascade clearly across the organization
• OKRs, Prioritization & Performance Management
• Own end-to-end development of OKRs, aligning global and regional teams on the most important business priorities
• Translate strategy into clear, measurable goals with defined ownership, milestones, and success metrics
• Drive ongoing tracking and recalibration of priorities, surfacing risks, dependencies, and trade-offs
• Enable leadership to make informed prioritization decisions across competing demands
• Establish a consistent, transparent view of performance tied to strategic outcomes
• Executive & Strategic Communications
• Lead development of executive presentations for the Global Head of Cross-Border, including materials for senior leadership forums, business reviews, and external engagements
• Draft high-impact communications for senior leadership, including executive emails, leadership updates, and critical business messages
• Ensure communications are clear, concise, and tailored to executive audiences
• Help shape and reinforce the Cross-Border narrative across key internal and external forums
• Cross-Functional Leadership & Stakeholder Management
• Partner closely with senior leaders across global and regional teams to drive alignment and execution
• Build strong relationships across regional leadership, marketing, product, sales, strategy, and other key cross-functional partners
• Act as a central connector across the organization, driving coordination in a highly matrixed environment
• Ramp quickly on complex topics, maintaining a broad view of priorities while going deep where needed
• Planning, Budget & Business Operations
• Partner with Finance and People teams to lead annual and in-year planning processes
• Oversee budget planning and tracking, including headcount, investments, and key trade-offs
• Ensure the business is operating against plan and proactively identify gaps, risks, and course corrections
• Align strategy, resourcing, and execution so priorities are realistically planned, funded, and delivered
• Strategic Projects & Thought Partnership
• Act as a trusted advisor to the Global Head of Cross-Border on business priorities, organizational strategy, and key decisions
• Lead or support high-impact, cross-functional initiatives
• Identify opportunities to improve how the organization operates , communicates, and executes
• Team Leadership & Culture
• Provide oversight to a small support structure, including one direct report focused partially on business operations
• Reinforce strong ways of working, team culture, and communication across the organization
• Note: Payments or financial services experience is helpful but not required . The non-negotiables are excellent executive communication skills, strategic thinking, and proven operating experience.
• What Su

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Visa? Share your experience