Payment Solutions Manager

Responsibilities

• You will also play a key role in developing and mentoring your team, optimizing workflows, and acting as a key escalation point for technical sales/service-related matters.
• Team Leadership & Management
• Manage and coach a team of 7 Technical Sales Support Specialists , 2 Enterprise Management Support Analysts , and 1 Client Success Representative .
• Provide regular training, career development, and performance feedback to support team growth and engagement.
• Act as the primary point of contact for team escalations, technical queries, and prioritization of support tasks.
• Oversee staffing, task allocation, and scheduling to meet business needs while ensuring high service quality.
• Technical Sales Support & Solutioning
• Oversee the delivery of technical support across key integration channels, including API, file upload, and ERP.
• Collaborate with Senior Technical Sales Consultants to help define and execute scalable implementation plans for both new and existing client implementations.
• Lead technical enablement sessions, demos, and documentation reviews for your team, ensuring alignment with evolving product capabilities and company needs.
• Client Implementation Oversight
• Provide oversight on client onboarding, sandbox integration, certification testing, and go-live readiness.
• Ensure team adherence to standardized implementation protocols and SLAs to meet client and internal milestones.
• Coordinate with cross-functional teams (Product, Engineering, Sales, and Client Services) to ensure smooth technical delivery and resolution of blockers.
• Process & Operational Excellence
• Identify and implement improvements to internal processes, tooling, and documentation to improve team efficiency and scalability.
• Maintain strong feedback loops with the wider Payment Solution teams to address recurring pain points in the client onboarding journey.
• Drive reporting and analysis of team KPIs to ensure visibility into team performance and delivery timelines.
• About Corpay
• About Corpay
• Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
• Learn more about Corpay: https://www.corpay.com
• Transparency & Compliance
• Equal Opportunity Employer
• Use of Artificial Intelligence in Hiring

Benefits

Additional Information

Your role Customer Service - General Support - S5 - IND

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Company Intel

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