Sr Program Manager I - Implementation

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Additional Information

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing-each solution can stand alone, but together they deliver more-to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We're building a culture where each Alkamist can perform to their highest potential, and we're always on the lookout for the best and brightest minds. If you're ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn ! The New Logo Implementation organization at Alkami is responsible for managing client projects and taking them live on the Alkami platform for the first time. This role supports Alkami by ensuring that all projects are delivered within their planned scope, schedule, and budget, with a relentless focus on the customer as the North Star. Reporting to the Manager of Implementation Services within the Customer Experience Group (CXG), the individual in this role will collaborate with internal teams and clients to ensure product implementations are seamlessly supported and that every interaction enhances the customer's journey. In addition, this role is responsible for establishing & managing program & project schedules, working with functional (feature/ product) project managers, coordinating Jira tickets, providing reporting, collecting customer settings for configurations, validating configuration settings, managing gap items, and in general helping deliver product implementations for Alkami's customers. With the client's success as the top priority, the Strategic Program Manager operates at a strategic level, determining methods and procedures for new assignments and adapting complex evaluation techniques to achieve business objectives. This role frequently collaborates with senior leaders, cross functional teams, and external stakeholders to align project outcomes with business goals, delivering results that consistently exceed client expectations. Essential Duties & Responsibilities Lead and manage new logo implementation programs, guiding customers through each stage of the product lifecycle. Develop and maintain program/ project schedules, defining deliverables based on Sales provided scope. Coordinate activities and updates for project deliverables with functional Project Managers to synchronize cross project tasks and milestones. Track project progress, identify risks using Alkami's risk management ticket process, and work with internal and external stakeholders to implement risk mitigation strategies. Responsible for creating and executing a "Path to Green" for all project risks, guiding this process through internal stakeholders and delivery to the FI for execution. Communicate program status, issues, and risks to stakeholders, maintaining transparency and alignment. Maintain all necessary documentation, including meeting notes, scope changes, and customer communications. Work with Legal, Accounting and Sales on any documentation requiring updates including, but not limited to: Client Change Requests, Amendments, Account Billing and Sales Order needs. Serve as the main point of contact for customer inquiries, addressing concerns directly or involving your leadership,ensuring customer satisfaction. Oversee the entire implementation lifecycle, from requirements gathering through development, testing, and deployment of the final product to execute the legal agreement. Foster strong relationships with vendors, internal teams, and customers to ensure successful project outcomes. Define, manage, and control program scope, timelines, and deliverables across teams and business units. Collaborate with Product Development and Engineering to resolve complex customer issues, questions and feature requests to the definition of completed. Identify improvements to methodology and implementation processes to enhance customer experience Work with other Project Managers to refine processes, tools, and workflows across teams. Provide feedback and edited process improvements to management for continued Process Improvement. Track time and budget compliance for assigned programs and projects, submitted weekly and no less than by EOM Work closely with Client Success throughout the lifecycle, ensurin

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