VMware Platform Operations Engineer (Level II, Senior, Lead) (RapidScale)
External
Cox Automotive · Raleigh, NCFull-timeHybrid2w ago
AnsibleAWSAzureDocumentationIncident ResponsePython
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Requirements
- Minimum Requirements
- Level II Engineer
- Bachelor's degree in a related discipline and 2 years of experience in a related field
- Or a master's degree with up to 2 years of experience
- Or 6
Benefits
Job DescriptionThis position is open across Level II, Senior, and Lead levels, with leveling determined based on experience, technical depth, and ability to operate in complex, production environments.This role requires strong VMware expertise, the ability to operate under pressure, and a continuous improvement mindset within a high-availability, customer-facing environment.PRIMARY RESPONSIBILITIESEscalation and Incident ManagementSupport resolution of escalated VMware incidents across production environmentsParticipate in P1 and P2 incident response, contributing to troubleshooting and resolutionLead incident bridge calls and coordinate cross-functional response (Senior and Lead)Own escalation management and drive critical incidents to resolution (Lead)Contribute to and author root cause analysis reportsPlatform Engineering and OperationsExecute changes within VMware environments including cluster updates, patching, and configuration changesSupport vSphere, NSX-T, vSAN, and VMware Cloud Foundation environmentsPerform advanced operations across compute, storage, and networking layersLead design validation, architecture alignment, and complex platform changes (Senior and Lead)Own lifecycle management, patching strategy, and maintenance coordination (Lead)Networking, Storage, and VirtualizationSupport NSX-T operations including segmentation, routing, and edge servicesPerform vSAN operations including health checks, storage policy management, and performance tuningAssist in multi-site and hybrid cloud configurationsLead advanced NSX-T design and multi-site networking strategies (Lead)Automation and Continuous ImprovementExecute and maintain automation scripts and toolingContribute to automation frameworks using PowerCLI, Ansible, Python, or TerraformIdentify recurring issues and contribute to long-term fixesDrive automation strategy and reduce operational toil at scale (Lead)Documentation and Process ExcellenceMaintain accurate runbooks, SOPs, and technical documentationFollow established escalation and operational processesDefine and enforce documentation and operational standards (Senior and Lead)Mentorship and Team ContributionCollaborate with team members and share knowledgeProvide guidance to junior engineers (Senior)Mentor, coach, and support team development and hiring efforts (Lead)LEVEL DIFFERENTIATIONLevel II EngineerExecutes advanced troubleshooting with guidance on complex issuesSupports P1 and P2 incidents as part of escalation teamBuilds depth across VMware technologies and operational processesContributes to documentation and process adherenceSenior EngineerIndependently resolves complex incidents across VMware environmentsLeads incident response and root cause analysis effortsContributes to platform design decisions and operational improvementsActs as a primary escalation point for Level I and Level II engineersProvides mentorship and technical guidanceLead EngineerOwns the most complex platform issues and critical escalationsLeads cross-functional incident response and platform stabilization effortsDrives platform engineering decisions, lifecycle strategy, and automation initiativesDefines operational standards, processes, and best practicesActs as a technical leader across the organization and mentors the broader teamHealth insuranceRemote work optionsFlexible schedule
Additional Information
Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Sr Cloud Engineer Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 5% of the time Work Shift Day
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