Manager-Import/Export

Responsibilities

• Freight Operations & Execution
• Focus on the day-to-day physical movement of goods and managing real-time logistics challenges.
• Shipment Management: Plan and coordinate all domestic and international shipments, including scheduling, documentation, and tracking.
• Issue Resolution: Act as the primary point of contact for resolving any logistics-related issues, such as delays, damage, or customs holds.
• Develop and execute contingency plans to mitigate supply chain disruptions. Lead root-cause investigations for transit damages or losses, manage freight insurance claims, and expedite critical shipments when standard routing fails to meet urgent business needs.
• Trade Compliance & Administration
• Ensure all global movements adhere to legal standards and that historical data is properly governed.
• Customs Compliance: Ensure all import/export documentation (commercial invoices, bills of lading, COO) is accurate and compliant with customs regulations.
• Documentation & Record-Keeping: Maintain a complete and accurate record of all shipping activities and documentation for auditing purposes.
• Vendor Strategy & Cost Control
• Highlight the financial and relationship-management aspects of the role, focusing on efficiency and partnerships.
• Carrier Relations: Maintain relationships with freight forwarders, carriers, and customs brokers to negotiate competitive rates and ensure high service levels.
• Establish and monitor stringent Service Level Agreements (SLAs) with all logistics partners. Conduct regular performance evaluations and Quarterly Business Reviews (QBRs) to assess vendor reliability, address operational bottlenecks, and cultivate strategic, long-term partnerships.
• Cost Optimization: Analyze transportation costs and delivery performance to identify opportunities for cost savings and process improvements.

Requirements

• Education: Bachelor's degree in Supply Chain Management, Logistics, International Business, or a related field with Professional certifications, such as a Certified Global Business Professional (CGBP) or Certified Customs Specialist (CCS).
• Experience: 5-7 years of experience in import/export operations, customs brokerage, or a related logistics field.
• Technical Skills:
• Proficiency with customs declaration software and trade compliance platforms.
• Experience with Enterprise Resource Planning (ERP) systems.
• Knowledge of international trade regulations, customs laws, and Incoterms.
• Familiarity with international freight documentation (e.g., bills of lading, commercial invoices, packing lists).
• Preferred Skills:
• Exceptional leadership and team-building abilities.
• Strong communication skills with internal teams (production, sales) and external partners (suppliers, carriers).
• Excellent problem-solving skills.

Additional Information

Job Summary: The Logistics & Import/Export Manager is responsible for managing the end-to-end process of global freight movements. This role ensures that all import and export operations are compliant with international regulations, and that goods are transported efficiently and cost-effectively.

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Company Intel

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