Senior Staff Product Manager, AI Experience

About the role

Maven is hiring a Senior Staff PM to own Member & AI Experience - the surface that defines how members experience Maven from the moment they arrive. Conversational AI, homepage, community, proactive guidance, and the cross-cutting AI layer that clinical programs run on. This is the front door to Maven and the connective tissue across every program. The right person is technically deep on LLM and agentic systems, has strong product instincts on consumer experience, and can build fast. You will work in close partnership with the clinical product team - Maternity, Fertility - to ensure the AI experience serves each program effectively. You will report directly to the SVP of Product. Maven's culture is changing. We are resetting around speed, data-driven iteration, and deep member obsession. This hire is expected to lead that reset on the member experience surface.

Responsibilities

• The member experience surface: conversational AI, homepage, community, and the non-clinical touchpoints that define how members engage with Maven day-to-day
• The AI and conversational experience layer: how Maven guides members proactively, responds to their questions, and navigates them to the right care at the right moment
• The agentic product architecture for member-facing experiences: when Maven leads, when it responds, what it says, and how it escalates to a clinical team or provider
• An eval-driven development workflow: quality metrics for AI outputs, instrumented and iterated at high velocity
• Community - own the roadmap and drive engagement on an existing surface with real member activity
• A member-centric view of engagement data across the full experience - where members activate, where they drop, where AI is moving the needle and where it is not
• Close partnership with clinical product (Maternity, Fertility) to ensure the AI experience is coherent and effective across programs

Requirements

• 7+ years in product, with direct experience building consumer-facing products and conversational AI or agentic systems in production
• Deep technical fluency: prompt engineering, eval frameworks, RAG, agent orchestration - well enough to spec and ship, not just review
• Strong consumer product instincts - you understand what makes a member experience feel coherent, trustworthy, and worth returning to
• Strong data skills: engagement instrumentation, AI quality metrics, communicating findings across clinical, engineering, and growth
• Experience owning community or social surfaces is a plus - you understand how to build for a population, not just an individual session
• Clinical empathy - you understand the stakes of AI-generated health guidance and build with appropriate rigor
• 0-to-1 shipping at high velocity: fast experiments, fast learning, no design paralysis
• High ownership: several of these surfaces are not fully defined. You will define them and you will be accountable for the outcomes
• What we will not hire for
• PMs who have "worked on AI" but cannot describe their eval framework
• PMs who prototype but do not ship
• PMs who treat community as a content problem rather than a product problem
• PMs who treat agentic as a trend rather than a development methodology
• PMs who cannot hold both consumer experience quality and clinical accurac

Benefits

Additional Information

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022)

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