Salon Receptionist

Responsibilities

• Omnichannel Customer Engagement
• Act as the primary digital touchpoint by promptly managing and responding to customer inquiries across multiple platforms: WhatsApp, WeChat, Facebook.
• Convert online interactions into confirmed bookings through timely and professional communication.
• System & Appointment Administration
• Operate BeauteSoft or WESS systems to manage daily appointment schedules, customer check-ins, and billing processes.
• Coordinate effectively with the aesthetician team to optimize booking slots, minimize wait times, and ensure smooth operational flow.
• Maintain and update accurate client profiles, service records, and package redemptions.
• Front-of-House Operations
• Greet walk-in clients professionally, providing clear consultations on available services, packages, and current promotions.
• Facilitate a seamless arrival and departure experience, handling payment collections and issuing receipts.
• Maintain the aesthetic standards and hygiene of the reception and waiting areas.
• Reporting & General Admin
• Generate daily operational reports, including sales tally, payment reconciliation, and appointment summaries.
• Execute general administrative duties such as filing, inventory checks at the front desk, and updating operational forms.

Requirements

• Technical Proficiency: Prior hands-on experience with BeauteSoft or WESS salon management software is highly preferred.
• Digital Literacy: Adept at navigating major social media and messaging applications (Red Note, IG, FB, TikTok, etc.) for business communication.
• Experience: Minimum 1 year of experience in a frontline customer service, retail, or beauty industry role. (Motivated fresh graduates will also be considered).
• Language Skills: Bilingual proficiency in English and Mandarin to manage inquiries and serve a diverse, English- and Chinese-speaking clientele.
• Working Hours: Willingness to commit to retail operating hours, including weekends and public holidays (rest days will be scheduled on weekdays).
• Attributes: Proactive, detail-oriented, and capable of handling high-volume inquiries in a fast-paced retail environment.

Benefits

Additional Information

Job Title: Front Desk Executive / Receptionist (Full-Time) Location: The Clementi Mall (Directly connected to Clementi MRT) Koiskin is actively seeking a highly organized and digitally fluent Front Desk Executive to anchor our daily salon operations at Clementi Mall. This role bridges physical front-of-house management with online customer engagement, ensuring a seamless and premium experience for every client from their first digital inquiry to their in-store visit.

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