Concierge
External
The Talent People · High Street, SingaporeS$30K–S$34K/yrFull-timeUnknownToday
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Responsibilities
- Assist guests with tours, golf, restaurant, flight bookings, and travel reconfirmations
- Provide directional information, shopping recommendations, and places of interest
- Manage limousine bookings, billing, and revenue forecasting
- Coordinate pre-arrival arrangements (birthday decorations, honeymoon setups, etc.)
- Make reservations for theatre, airlines, and transportation using Singapore booking systems
- Assist guests with immigration, customs, and visa-related enquiries
- Handle phone enquiries, mail, messages, Lost & Found, and guest complaints
- Ensure LQA service standards and hotel grooming standards are met at all times
Requirements
- Minimum 2 years' experience in the service industry
- Proficiency in Opera PMS and related hotel systems
- Fluent in English; second language an advantage
- Strong guest relations, communication, and interpersonal skills
- Ability to work independently and take initiative
Additional Information
About the Role Our client is a full-service luxury hotel in Singapore. They are seeking a Concierge to provide exceptional, personalised services to guests - from travel arrangements and local recommendations to bespoke pre-arrival experiences.
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