Director of Community Standards and Conflict Resolution

Responsibilities

• System Leadership & Conflict Resolution:
• Conduct System Management: Provide comprehensive oversight of undergraduate and graduate student conduct functions across all campus environments, including Boston, NYC, Valencia, and Online.
• Conflict Resolution: Lead and administer a proactive conflict resolution program designed to teach students mediation and life-long interpersonal skills.
• Collaborative Compliance: Partner with the Chief Equity Officer and the Director of Equity and Title IX to run a coordinated, connected, and collaborative approach across both functional areas, ensuring institutional alignment with FERPA, CLERY, and VAWA regulations.
• Cross-Departmental Synergy: Coordinate investigative follow-ups with Public Safety and Residence Life, and collaborate with Health & Wellness to manage alcohol, drug, or anger management sanctions.
• Operations & Team Administration:
• Team Supervision: Supervise, train, and evaluate the Associate Director of Community Standards and Conflict Resolution, and direct conduct officers across Residence Life and Campus Life.
• Hearings & Case Management: Chair the Community Standards Hearing Officer Meetings. Manage the end-to-end lifecycle of conduct cases, including pre-hearing meetings, hearings, and stakeholder communications.
• Policy & Data Stewardship: Direct the management of discipline files and databases, analyze trend statistics, and oversee the annual revision and publication of the Code of Community Standards.
• Crisis & Compliance Support: Serve as a core member of the Senior On-Call Response Team and act as a backup investigator for Title IX and Equity civil rights cases.

Requirements

• Education: Bachelor's degree required; a Master's degree in Student Affairs, Higher Education, or a related field is highly desired.
• Experience: Minimum of 8-10 years of increasingly responsible leadership roles specifically within judicial affairs or student conduct.
• Core Competencies: Strong grounding in student development theory, legal issues in higher ed, and organizational framework development. Exceptional analytical, computer, and multi-project management skills are essential.
• Interpersonal Excellence: Proven ability to resolve complex crises, partner with General Counsel, and communicate effectively with an ethnically, culturally, and socially diverse base of students, faculty, and parents.
• Why Berklee?
• Mission-Driven Impact: Guide young creators toward ethical growth and accountability within a supportive, inclusive artistic ecosystem.
• Cultural Access: Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues.
• Total Rewards: Top-tier health and dental packages, a 403(b) retirement system with matching contributions, generous PTO, and a paid winter break to rest and recharge.
• Hiring Range: $107,000 to $120,000; salary dependent on experience and education.
• Please visit the Total Rewards page to learn more about our benefits.
• This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
• Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee :
• *Currently enrolled Berklee students are not permitted

Benefits

Additional Information

Job Description: We are seeking an educational, strategic, and balanced leader to serve as the Director of Community Standards and Conflict Resolution . Reporting to the Chief Equity and Conduct Officer, you will direct and manage the Student Conduct System, adjudicating non-academic misconduct with a philosophy that balances student support, campus safety, and ethical integrity. You will also lead a comprehensive conflict resolution program, empowering our global community of performing artists to navigate interpersonal challenges. At Berklee, your work directly supports the next generation of creative leaders.

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