Eligibility Specialist 2, Field Rep. (Bilingual Required)

Responsibilities

• Perform in-home patient visits to complete patient eligibility applications.
• Conduct advanced eligibility screening in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, hospital charity care or unique requirements for non-traditional funding, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
• Perform advanced follow-up work across, ensuring applications are complete and processed efficiently.
• Identify and assist with technical medical requirements for disability programs, including setting up medical appointments, completing disability applications, submitting appeals, and following through on resolution of applications.
• Manage multiple patient cases independently, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Identify and assist with complex cases, including disability applications, setting up appointments, and submitting appeals, etc. as needed.
• Assist in training and supporting colleagues as needed, ensuring seamless onboarding and service delivery.
• Complete special projects, as assigned.

Requirements

• High school diploma or GED
• Proficiency in English and Spanish
• At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Must be able to obtain license to become a Public Notary, within 3 months of hire date.
• Must be comfortable completing in-home patient visits within assigned market area.
• Demonstrated ability to work independently.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Demonstrate genuine care for patients' needs

Benefits

Additional Information

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Job Title: Eligibility Specialist II, Field Rep. Employment Type: Full-Time, non-exempt Pay Range: $22.00-25.00 per hour* Work Schedule: Monday - Saturday, 8:00am-6:00pm Schedule flexibility required to meet business needs) Primary Work Location(s): This position is hybrid role which requires a combination of in-home patient visits, onsite and remote work. Onsite Facility: Cooper University Hospital - 1 Cooper Plaza, Camden, NJ. 08103. Why You'll Love This Role: As an Eligibility Specialist 2, you'll get to make a difference in patients' lives every day ! You will be a lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role, you'll meet directly with patients and families in their home, listen to their stories, and help them access financial assistance programs that can remove barriers to receiving essential medical care. This role goes beyond the basics of eligibility screening. You'll use your compassion, communication skills, and problem‑solving abilities to guide patients' step‑by‑step through complex applications for Medicaid, Medicare, disability, and hospital charity programs. You'll take ownership of cases that require deeper investigation, coordination with hospitals and agencies, and see them through to resolution. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence. In addition, you may provide coverage across multiple hospital locations within your assigned region and support the onboarding or training of colleagues by sharing your knowledge and expertise. If you're motivated by meaningful, people‑centered work - and you want a role where your efforts make a clear and immediate difference - this position offers the opportunity to build relationships, grow your skills, and positively impact patient lives every day.

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