Sr. CX Designer, AI & Digital Experiences

Requirements

• Background in experience strategy, UX strategy, or CX consulting for enterprise SaaS or technology companies
• Familiarity with data management, analytics, or cloud data platforms
• Experience improving digital experiences across multi-product or mixed-maturity technology ecosystems
• Proficiency with Miro, Figma, Sketch, JIRA, Confluence, or similar collaboration and design tools
• Familiarity with AI/ML capabilities and how to design human-centered experiences that leverage them effectively

Additional Information

ROLE OVERVIEW The Sr. CX Designer, AI & Digital Experiences is a hands-on design and execution role within Actian's Customer Experience team. Reporting to the VP of Customer Experience, this individual is responsible for designing and delivering measurable improvements to the end-to-end customer experience across Actian. This is a CX-layer role focused on the holistic experience of being an Actian customer: how customers discover, evaluate, onboard, get support, and grow with Actian across a diverse and evolving product ecosystem. The ideal candidate brings design thinking rigor, AI fluency, and a bias toward executable deliverables with demonstrated impact. Actian's portfolio spans classic databases, agentic AI solutions and modern SaaS products, which creates both complexity and opportunity. This role will help customers navigate that ecosystem more intuitively by designing cohesive, AI-powered digital experiences that reduce friction and accelerate time-to-value.

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