Ocean Dispute Resolution Specialist

Benefits

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At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible-setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Purpose of the role Drives timely and accurate resolution of Ocean disputes, contributes to root cause identification, improving dispute-to-collection performance, and provides inputs for continuous process and platform enhancements You will be Responsible for: Ensure accurate and timely resolution of Ocean disputes to meet service level targets and reduce financial exposure. Identify root causes of disputes and coordinate with relevant stakeholders to implement corrective actions. Monitor and improve dispute resolution turnaround time (TAT) and resolution ratio to enhance operational efficiency. Ensuring collection of all rejected invoice disputes. Support in platform rollouts and continuous improvement initiatives when it concerns streamlining of dispute handling processes. Good Stakeholder Management with ability to influence without authority (customers and internal) Accountabilities: Accurate and timely resolution of Ocean disputes within scope Dispute route cause identification and prevention of recurring disputes within scope Dispute resolution and collection of disputed invoice performance within scope Qualifications/Skills Graduate of any bachelor's degree Experience in CX, Finance, Shipping, forwarding, shipping operations preferred

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