Principal Technical Support Engineer

Responsibilities

• At Leonardo, we have a fantastic new opportunity for a Principal Technical Support Engineer to join us within the Customer Support and Service Solutions (CS3) line of business.
• As a Principal Technical Support Engineer, you will bring:
• Experience of working in a service-oriented team that supports the needs of customers, in-service support for the Electronic Warfare/ Defensive Aids Sub-System across multiple customers' platforms
• A technical background in integrating, troubleshooting, and/or supporting hardware, embedded software or test solutions related to complex electronic systems, providing the ability to respond to detailed technical queries from our customers
• An ability to balance competing needs and ascertain when to prioritise and escalate issues in order to meet critical delivery timescales
• A willingness to take ownership of the maintenance, upgrade, calibration, consumables and supporting documentation for the main equipment and test equipment and associated software
• The resourcefulness to ensure robust quality, availability, cost and time trade-offs are undertaken to optimise the service provided from both a business and customer perspective
• A capability to track and report on progress to internal stakeholders.
• Support the Project Engineering Management team to ensure customer Key Performance Indicators and Service Level Agreements are met or exceeded
• Self-motivation with an aptitude for problem solving and the drive to resolve difficult issues
• Professional discipline to ensure application of appropriate engineering tools / techniques, including ensuring that relevant mandatory training is completed and processes followed. Where suitable, make recommendations for adoption of best practice or tailoring
• The confidence to escalate emerging issues and levels of risk and help define opportunities and risk mitigation options
• A capacity to coordinate multi-stakeholder input into reports, presentations and reviews for delivery to internal and external customers and stakeholders
• An ability to foster relationships and networks within and outside CS3 and actively identify and champion opportunities for continuous improvement and capability enhancement
• The enthusiasm to develop, coach or mentor other engineers to help grow the skills and knowledge within the Team
• This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
• Security Clearance
• Why join us
• Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
• Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
• Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
• Rewarding Performance : All employees at m

Benefits

Additional Information

Job Description: Salary Range: £53,259 - £71,400 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at leonardocompany? Share your experience