Field Service Technician

Responsibilities

• Perform routine inspections, preventive maintenance, installations, and repairs of mechanical, electrical, computing, networking, and ancillary systems associated with Firmus data centre deployments.
• Ensure optimal functionality, reliability, and longevity of equipment through adherence to maintenance schedules and best practices.
• Conduct daily, weekly, monthly, and ad-hoc maintenance activities as required.
• Diagnose and resolve hardware, electrical, mechanical, networking, and infrastructure issues.
• Perform initial on-site fault response activities under approved procedures.
• Conduct fault-finding and remediation activities on compute, storage, network, and supporting infrastructure.
• Perform functional testing and validation following maintenance, repairs, or hardware replacement activities to ensure systems are ready for service.
• Escalate complex technical issues appropriately while providing accurate troubleshooting information.
• Support the deployment, installation, commissioning, and decommissioning of compute, storage, network, and immersion cooling infrastructure.
• Perform rack and stack activities, server deployment, hardware upgrades, component replacement, and break-fix maintenance.
• Install, label, test, and maintain fibre optic and structured cabling infrastructure.
• Support project delivery, maintenance activities, customer requests, and infrastructure expansion projects across Firmus data centre sites.
• Remove faulty servers or components from production environments and perform repairs where appropriate.
• Assist with asset movements, equipment deliveries, inventory transfers, and warehouse coordination.
• Perform site housekeeping activities, including maintaining work areas, waste management, and general upkeep of Firmus operational spaces.
• Escort customers, visitors, vendors, and contractors on site and support permit-to-work processes where required.
• Participate in scheduled maintenance activities and planned shutdowns.
• Maintain accurate records of maintenance activities, service calls, repairs, inspections, and operational tasks.
• Ensure all work performed is properly documented and reported within required systems and processes.
• Assist in preparing maintenance reports, incident records, and operational documentation.
• Comply with all workplace health, safety, environmental, and operational procedures.
• Conduct safety inspections and ensure site safety equipment, PPE, first aid kits, and emergency response resources remain compliant and available.
• Participate in safety briefings, audits, drills, and training activities.
• Maintain inventory records for spare parts, tools, consumables,

Benefits

Additional Information

Firmus Technologies Firmus Technologies is a global leader pioneering the solution to AI's energy challenge, founded in Australia in 2019 by a visionary team of entrepreneurs. Our mission is to create the most energy-efficient AI infrastructure, combining cutting edge technology with a steadfast commitment to sustainability . Through ground-breaking research and development, we invented a verticalized AI Factory - a new class of digital infrastructure that replaces traditional data centres . Built on new approaches to liquid cooling, energy management, water use and modular construction methodology , the Firmus AI Factory delivers low-cost AI tokens across Asia-Pacific . Firmus AI Cloud We provide customers with access to energy savings via our large-scale GPU cloud, Firmus AI Cloud. R ated Silver in The GPU Cloud ClusterMAX ™ Rating System, our cloud empowers developers, enterprise, education and government users to train AI models with unmatched efficiency and cost savings. With an ever-growing list of services and applications, we are committed to building a cloud experience for our customers that is market-leading, proprietary and built to scale. Why you'll love working here A fast-paced and dynamic environment working with next-gen technology. You'll be operating at the intersection of sustainability and artificial intelligence - helping to transform an industry. Working with and access to colleagues who are true innovators and leaders in their field. As an emerging company, we work as a close-knit team. Work with the founders, grow a strong network, and witness the impact you make first-hand as we democratise AI tools for everyone - more sustainably, and more affordably. We believe that people from diverse backgrounds come together to do their best work, be their authentic selves, and build great things . We are proud to be an equal opportunity employer. ROLE SUMMARY The Field Service Technician (FST) is a hands-on role responsible for supporting the deployment, operation, maintenance, troubleshooting, and repair of Firmus infrastructure and data centre systems. The FST plays a critical role in ensuring the availability, reliability, and performance of customer environments while maintaining the highest standards of safety, quality, and operational excellence.

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