Coordinator, Texas One Stop for Enrollment Services

Responsibilities

• Explain, educate, and inform students and families regarding:
• Financial aid, including revision of awards; obtain the required documentation and follow-up with re quested information from students. Assist in the implementation of processing procedures as related to financial aid.
• Student account information related to billing, and other tuition related processes.
• Other general areas related to student success, University services and operations.
• Other duties as assigned.
• Required Qualifications
• Relevant education and experience may be substituted as appropriate.

Requirements

• Salesforce, Amazon Connect, WaitWell, and University of Texas at Austin legacy systems.
• Salary Range
• $43,000
• Working Conditions
• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Work Shift
• Standard work shift 8am to 5pm
• Required Materials
• Letter of interest
• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your res

Benefits

Additional Information

Job Posting Title: Coordinator, Texas One Stop for Enrollment Services ---- Hiring Department: Texas One Stop ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes We are looking for team members who have a passion for helping others, thrive in a team environment and have a strong commitment to systemically improve the student experience. Must be eligible to work in the United States on a full-time basis for any employer. Purpose Texas One Stop for Enrollment Services serves as a central point of contact for the University community grounded in exceptional customer service and student retention. Coordinators are cross-trained to assist all students, undergraduate and graduate, with academic records, financial aid, enrollment, billing and payments, and registration and record related questions through the student life-cycle lens.

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