Technical Partner Manager

Responsibilities

• Own End-to-End Publisher Integrations
• Lead technical discovery for new and existing publisher integrations by analyzing API documentation, changelogs, and system behavior
• Define detailed functional and technical requirements for integrations, new fields, and feature expansions
• Partner directly with Engineering to drive implementation from specification through QA and release
• Validate edge cases and ensure integrations meet expected behavior and performance standards prior to launch
• Continuously evolve integrations as publisher capabilities and Yext products expand
• Drive Integration Health & System Reliability
• Define, monitor, and continuously improve KPIs for integration health
• Build and maintain monitoring using SQL, Snowflake, Python, and observability tools (e.g., dashboards, alerting systems)
• Proactively identify systemic issues and implement scalable solutions rather than one-off fixes
• Investigate complex production issues across databases, APIs, and integration layers
• Determine whether issues originate on the Yext or publisher side and coordinate resolution paths accordingly
• Technical Investigation & Root Cause Analysis
• Leverage modern development and AI-assisted tools to analyze system behavior and trace integration issues
• Identify configuration, logic, or workflow gaps contributing to defects
• Propose and collaborate on code-level or architectural improvements with Engineering
• Submit well-scoped change requests when appropriate and partner closely with Engineering through resolution
• While TPMs are not Software Engineers, they operate with a strong understanding of system architecture and code behavior.
• Improve & Expand the Publisher Network
• Drive delivery of new fields, features, and capabilities to existing integrations
• Partner with strategic publishers (e.g., Tier 1 platforms) to beta test and adopt new functionality
• Identify product gaps and advocate for scalable solutions that improve customer outcomes
• Contribute to automation initiatives that reduce manual operational work across Yext
• Strategic Stakeholder Leadership
• Act as the technical liaison between Engineering, Product, Publisher Partnerships, Support, and Publisher contacts
• Translate complex technical issues into clear business impact for non-technical stakeholders
• Escalate systemic risks appropriately and influence prioritization when integration health is at risk
• Support high-impact strategic client escalations involving Tier 1 publishers when needed
• What Makes This Role Unique
• TPM is not a traditional support function. It is a technical ownership role responsible for the architecture, reliability, and evolution of Yext's publisher ecosystem.
• TPMs reduce Product and Engineering load by:
• Conducting integration R&D
• Defining requirements with precision
• Filtering and resolving false escalations
• Building monitoring and automation systems
• Driving scalable improvements
• This role requires comfort operating in ambiguity, making technical recommendations independently, and influencing cross-functional outcomes without formal authority.
• What You Have
• BA/BS in Engineering, Computer Science, or related technical field (or equivalent technical depth through experience)
• Strong systems thinking and ability to reason through APIs, data flows, and integration architectures
• Experience working wit

Benefits

Additional Information

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. AI is changing how customers find brands, and Yext gives enterprises the infrastructure to compete: Scout analyzes 10 billion signals monthly across four AI models to surface where you're losing and why, the Knowledge Graph maintains the verified data AI cites, and content generation and distribution agents syndicate brand content across LLMs, listings, social platforms, and review sites in real time. Thousands of brands in financial services, healthcare, retail, hospitality, and food rely on Yext to win across AI and traditional search. Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by Built In, Fortune, and Great Place To Work®. The Technical Partner Management (TPM) team owns the end-to-end technical health, expansion, and evolution of Yext's Publisher Network. As a Technical Partner Manager (TPM) , you will operate at the intersection of Product, Engineering, Publisher Partnerships, and Operations to design, implement, and maintain high-impact publisher integrations across Yext's Listings ecosystem. TPMs combine systems thinking, integration architecture, technical investigation, and execution leadership to ensure publisher integrations are scalable, reliable, and continuously improving. This is a highly technical, cross-functional role that blends integration ownership, operational rigor, and structured solution design. TPMs are trusted technical leads for the Publisher Network and play a critical role in reducing Engineering overhead while increasing integration quality and velocity.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at yext? Share your experience