Client Delivery Executive - Enfoque Nacional (México)

Responsibilities

• Oversee and coordinate IT service delivery across all operations in Mexico, ensuring alignment with regional standards while addressing local business needs.
• Manage the full contract lifecycle within the Mexican market, including SLAs, governance, financial performance, and service quality.
• Build strong, trust-based relationships with Mexico-based senior stakeholders, acting as their primary strategic partner in technology delivery.
• Lead execution of IT services in areas such as Field Services, Service Desk, Infrastructure, and Project Delivery at a country-wide level.
• Identify and address local risks, operational bottlenecks, and resource needs with speed and accuracy.
• Champion continuous improvement initiatives tailored to the Mexican operational environment, ensuring compliance with local regulations and business practices.
• Work closely with regional leadership to ensure the Mexican operation delivers in harmony with broader strategic goals.
• You will be successful in this role if you have:
• 7+ years in IT service delivery, account leadership, or client management roles.
• Strong experience managing country-level or large-scale national IT operations.
• Proven track record delivering services in one or more of the following:
• Field Services & onsite support
• IT Project Management
• Service Desk / End-User Support
• Infrastructure & Networking Services
• Database Administration
• Demonstrated ability to implement governance frameworks and drive financial and operational discipline at scale.
• Experience collaborating with or reporting into regional/global teams (highly valuable).
• Strong knowledge of ITIL and Agile methodologies.
• Engineering degree required; master's preferred.
• Fluent in Spanish with strong English proficiency.
• Based in Monterrey with availability to be onsite 3 days per week. (Relocation support not available.)
• #LI-AO1

Benefits

Additional Information

What success looks like in this role: *Attach your resume in English. We are looking for a Client Delivery Executive focused on Mexico for the end-to-end delivery of services , ensuring performance, compliance, and client satisfaction across all national engagements.

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