AMOS Application Administrator

Responsibilities

• The position partners closely with Maintenance & Engineering, Supply Chain, IT, and the AMOS vendor to deliver a reliable, compliant, and efficient maintenance platform.
• System Administration & Configuration
• Administer and configure AMOS to support maintenance, engineering, logistics, and related business processes.
• Maintain system parameters, master data, user profiles, roles, and permissions in line with internal policies and regulatory requirements.
• Manage environment refreshes, configuration changes, and setup of new aircraft, components, locations, and organizations in AMOS.
• Coordinate and support AMOS upgrades, patches, and new module deployments, including testing and production rollout.
• Operations Support & Issue Resolution
• Act as the primary point of contact for AMOS-related incidents, service requests, and queries from business users.
• Triage, troubleshoot, and resolve application and data issues; escalate to internal IT or Swiss-AS support as needed.
• Monitor system performance and proactively address issues impacting availability, response times, or data quality.
• Develop and maintain runbooks, support procedures, and knowledge base articles for AMOS.
• Business Partnering & Subject Matter Expertise
• Serve as an internal Subject Matter Expert on AMOS capabilities, best practices, and configuration options.
• Collaborate with Maintenance, Engineering, Planning, Materials, and Quality to translate business requirements into AMOS configuration and workflows.
• Recommend process and system improvements to enhance efficiency, data quality, and regulatory compliance.
• Participate in or lead AMOS-related projects, including new functionality, integrations, and process redesign.
• Data Quality, Reporting & Compliance
• Ensure the accuracy, completeness, and consistency of key AMOS data (aircraft configurations, maintenance programs, work orders, inventory, etc.).
• Support development and maintenance of AMOS reports and dashboards (e.g., KPIs for fleet status, work package performance, inventory, reliability).
• Support compliance with EASA/FAA and other applicable regulatory requirements by ensuring AMOS configuration and records support audit-readiness.
• Assist with internal and external audits by providing AMOS data extracts, evidence, and system demonstrations
• Training, Documentation & Change Management
• Develop and deliver AMOS user training, including onboarding, refresher training, and training for new modules or processes.
• Create and maintain user guides, process documentation, and quick-reference materials tailored to functional teams.
• Support change management activities related to AMOS enhancements, including stakeholder communication, UAT coordination, and go-live support.
• Vendor & Integration Management
• Liaise with Swiss-AS and other vendors on support tickets, enhancement requests, and roadmap discussions.
• Coordinate testing and support for integrations between AMOS and other enterprise systems (e.g., ERP/finance, flight operations, HR, document management, BI).
• Contribute to long-term roadmap and strategy for AMOS usage, modules, and integrations.

Requirements

• Bachelor's degree in Information Technology, Aviation Management, Engineering, or a related field; equiv

Additional Information

About USA Jet Within the robust framework of Ascent Global Logistics, USA Jet consistently delivers crucial time-sensitive airlift services, reinforcing the supply chains of esteemed customer partners. Based at Willow Run Airport in Belleville, MI, with over 44 years of service in domestic and U.S. to Canada, Mexico and South America cargo transportation, USA Jet is recognized as a trailblazer in the North American air cargo industry. Our Guiding Principles At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and 'play hard' by creating an environment where tasks are performed with a can-do attitude from start to finish. We 'play smart' by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we 'play together' by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

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