Customer Care Officer

About the role

Job Description Handle customer enquiries, feedback and complaints through phone, email and online platforms. Provide professional and timely customer support to ensure customer satisfaction. Coordinate with internal departments to resolve customer issues efficiently. Process customer requests and maintain accurate customer records. Follow up on service requests and ensure timely resolution. Prepare customer service reports and maintain service documentation. Monitor service quality and recommend process improvements. Perform other customer service and administrative duties assigned by the company. Job Requirements Diploma or above in Business Administration, Customer Service or related field. Minimum 5 years of relevant customer service or customer care experience. Strong communication and interpersonal skills. Able to manage customer complaints professionally and independently. Experience using CRM systems and Microsoft Office applications. Good organisational and problem-solving skills. Able to work under pressure in a fast-paced environment. Able to work weekends, public holidays and overtime when required.

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Company Intel

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