Sales Account Specialist

Responsibilities

• Respond to customer inquiries related to order status, shipping issues, and order changes
• Provide customer service support for technical and process related requests from customers and sales teams
• Coordinate with production and internal teams to align on order schedules and delivery requirements
• Partner closely with Account Managers to support accounts and maintain strong customer relationships
• Use CRM and internal systems to track orders, update account details, and manage workflows
• Proactively monitor accounts and projects to prevent delays or disruptions
• Resolve customer issues quickly by collaborating across internal teams and driving solutions

Requirements

• Required
• Education: Associate degree or equivalent experience
• Experience: 2 to 4 years in customer service, sales support, or account support
• Preferred
• Education: Bachelor degree in business or related field
• Experience: External customer service or account coordination experience
• Software and/or Applications:
• Microsoft Office including Outlook Excel Word PowerPoint
• CRM systems
• Additional experience desired:
• Strong attention to detail and analytical thinking
• Problem solving and decision making skills
• Ability to manage multiple priorities in a fast paced environment
• Strong communication skills with customers and internal teams
• Some things we think you should know:
• Work type: Hybrid or on site depending on location
• Locations available: Based on business need
• Travel expectations: Minimal travel required
• Competencies:
• Customer focus drives every interaction by delivering efficient and effective service across orders and account support
• Integrity and professionalism guide decision making and ensure accountability in a fast moving environment
• Initiative fuels proactive problem solving and keeps accounts on track without waiting to be asked
• Critical thinkin g supports strong decision making when resolving customer issues and coordinating solutions
• Teamwork connects sales production and customer teams to deliver a seamless post sales experience
• COMPENSATION & BENEFITS
• Health & Family Support
• Financial Security
• Learning & Development
• Rewards & Recognition
• Wellbeing & Mental Health
• Work Life Balance
• Fun Perks
• SPECIAL NOTATION
• PHYSICAL REQUIREMENTS
• EEO STATEMENT
• We are an equal opportunity employer. All qualified applicants will receive consideration f

Benefits

Additional Information

At Accurex, a division of the Greenheck Group, we foster a culture of empowerment, collaboration, and integrity. These core values of our organization allow us to drive innovation and growth allowing us to be a premier provider in foodservice ventilation solutions. Our products range from kitchen hoods, exhaust fans, dedicated make-up air, packaged rooftop units, controls, variable volume systems, fire suppression, utility distribution, and more. Accurex is the full service solution for all kitchen ventilation needs. Join our innovative team of cutting edge thinkers as we invent and manufacture new types of kitchen ventilation systems for restaurants, national chains, and other critical food service operations. Our company is growing fast and that means you'll find many opportunities to put your talents to work and take on expanding leadership roles. Your Opportunity: As the Sales Account Specialist you will deliver customer service, account support, and order coordination that keeps the post sales experience running smoothly. You will drive customer satisfaction by connecting customers, sales, and production teams to meet delivery expectations and resolve issues quickly. This is your opportunity to step into a newly structured role within the Accurex sales support team where you can take ownership of the customer journey after the sale and make a real impact on retention and experience.

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