Guest Experience Trainee

Responsibilities

• Deduct and present actionable data-driven insights from Voice of Guest and Guest Satisfaction Survey.
• Onboard and support hotels with Online Reputation Management tools
• Brand performance and quality data curation and visualization for monthly reports.
• Investigate and balance guests needs with commercial and operational impact to identify optimal experience proposition.
• Support the creation and updates of brand resources (brand standard manuals, Tools & Products guides).
• Support the creation of creative assets, such as branded collaterals and digital elements.
• Project & stakeholder management, coordinating all efforts.
• Conduct market research, competitive benchmarking and analyze market trends.
• Create presentations, for internal and external purposes.
• Lead ad-hoc projects in relation to the design of the customer experience for each brand.
• Manage meetings with a variety of stakeholders, responsible for the agenda, minute-taking, follow-up and for ensuring delivery dates are met.
• The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.
• A SUCCESFUL TRAINEE HAS:
• To be enrolled in a school program to be eligible for the internship
• Is fluent in English, both verbal and written with excellent communication skills
• Preferably experience in the hospitality industry or strong affinity for the hospitality industry
• Microsoft Office expert user (Excel and PPT)
• Excellent organizational skills
• Strong project management abilities: capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters
• Flexible, proactive, can-do attitude
• Team player with a global mindset, able to work with a variety of different stakeholders at all levels of the organization
• Customer oriented
• Autonomy and high feeling of responsibility
• Why Join Radisson Hotel Group?
• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development-helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference-in hospitality, your community and beyond.
• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more
• Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we'd love to hear from you.
• Apply now and let's make every moment matter.
• We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Benefits

Additional Information

Radisson Hotel Group, one of the most dynamic hotel companies in the world is looking for a trainee for the Global Guest Experience Team. You will need to be able to handle analysing bulks of data, while also enjoy design thinking and creative concept development. THE JOB: The trainee supports the Guest Experience team members, as well as other members of the Brand Department as required. This means the trainee will support and be involved in projects on Global level. The different areas within the team work together to ensure that the departments' goals are reached and continuously improved. The departmental goal is to leverage brand equity and drive awareness by ensuring a consistent brand experience globally, both at hotels and in our digital products. In addition, the Guest Experience team strive to validate the brand architecture and brand strategy and redefine the experience for each brand, in line with RHG's strategic 5-year plan. To support the team, the trainee will be involved in a variety of tasks, that on the one hand focus on data analysis, and on the other require creative aptitude for the creation of brand resources, and leading ad-hoc customer experience design projects.

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