Software Support Engineer - Photogrammetry
External
Trimble · GermanyFull-timeRemote3d ago
3D ModelingDocumentation
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Responsibilities
- As a key member of our Customer Support team, you will be the bridge between our advanced software solutions and the professionals who use them. Your daily impact will include:
- Expert Technical Support: Provide high-level technical consulting and troubleshooting for our photogrammetry software via phone, email, and our dedicated ticket system.
- Customer Enablement: Conduct software demonstrations, technical workshops, and training sessions (both remote and onsite) to ensure our users achieve optimal results.
- Industry Engagement: Represent our team at trade fairs and industry events, staying connected with the latest trends in the geospatial field.
- Collaborative Innovation: Partner closely with Development, Product Management, and Sales to relay customer feedback, report bugs, and actively contribute to future product improvements.
- Knowledge Management: Develop and maintain high-quality documentation, develop knowledge AI Agent, base articles, and tutorials to empower our users.
- What You Bring
- We are looking for a proactive professional with a strong technical background and a customer-centric mindset.
- Education: Bachelor's or Master's degree in Geodesy, Photogrammetry, Surveying, GIS, or a related technical field.
- Technical Proficiency: A solid understanding of photogrammetry principles, concepts, and processing workflows.
- Added Value : Experience with 3D modeling, remote sensing, and GIS software is highly desirable.
- Experience: Proven background in technical support, consulting, or a customer-facing role, ideally within the geospatial software industry.
- Problem Solving: Strong analytical skills with the ability to diagnose complex technical challenges.
- Communication: Fluent in both German and English (written and spoken).
- Soft Skills: You are highly organized, proactive, and a collaborative team player who thrives in both independent tasks and distributed team environments.
Benefits
We are committed to transparency and providing competitive compensation for your expertise.Professional Growth: Access to continuous learning and career development opportunities within a leading global organization.Work Environment: A collaborative, spacious office culture in Stuttgart that fosters cross-departmental synergy.Location & Work ModelOffice Location: StuttgartWork Mode: This role is based in our Stuttgart office. To maintain the collaborative spirit of our team, four days of in-office presence per week are expected.Interested? If you are ready to apply your expertise in photogrammetry to help our global customers succeed, we would love to hear from you. Please submit your application through our portal to begin the process.How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.Join a Values-Driven Team: Belong, Grow, Innovate.Trimble's Privacy PolicyIf you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com .Vision insuranceRemote work options
Additional Information
Software Support Engineer - Photogrammetry Are you passionate about the intersection of technology and the physical world? We are looking for a dedicated Software Support Engineer to join our expert photogrammetry team in Stuttgart . Our Stuttgart location serves as a central hub for innovation, where Product Management, Development, Order Administration, and Customer Support collaborate on a single, spacious office floor. We offer a dynamic, team-oriented environment and are seeking a new colleague to help us continue providing world-class service to our global clientele.
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