Release Health & Delivery Governance Manager

About the role

The Release Health & Delivery Governance Manager helps lead the operational governance and visibility of enterprise release health across multiple platforms, teams, and operational domains. This role sits within Delivery Optimization and operates at the intersection of: Engineering QA Release Management SRE / Incident Management Platform Operations Operational Support Executive Leadership You will help evolve Release Quality from fragmented reporting and reactive coordination into a scalable operational governance and delivery-health visibility capability. This role combines: operational systems thinking delivery telemetry synthesis release-health governance alignment operational risk visibility executive reporting and continuous delivery optimization The ideal candidate understands how enterprise delivery systems behave under operational pressure and can translate fragmented operational signals into actionable operational insight. What This Role Is Not This role does not replace or assume ownership of: engineering delivery execution QA testing owners

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Additional Information

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Release Health & Delivery Governance Manager is responsible for improving operational visibility, governance alignment, and release-health reporting across enterprise delivery systems supporting ZAPP and ZPS platforms. This role operates within Delivery Optimization and partners across Engineering, QA, Release Management, SRE/Incident Management, Platform Operations, and Operational Support to help improve release predictability, operational readiness, delivery stability, and cross-functional coordination throughout the release lifecycle. The role focuses on operational telemetry synthesis, release-health reporting, governance visibility, and continuous delivery optimization by helping align fragmented operational signals across: release execution escaped defects incidents/MIMs retrospectives deployment telemetry and operational support workflows into actionable operational insight and delivery-health visibility. This is not a traditional QA management or release coordination role. Engineering, QA, SRE, and Release Management teams remain accountable for execution within their operational domains. The Release Health & Delivery Governance Manager serves as a complementary operational governance and delivery intelligence function focused on: operational visibility telemetry alignment release-health trend analysis governance reporting cross-functional operational coordination and continuous improvement of enterprise release-health practices. The ideal candidate possesses strong systems-thinking, operational risk analysis, release governance, and cross-functional leadership skills, with the ability to translate complex operational telemetry into meaningful organizational insight and actionable delivery-health improvements. Mission Improve operational visibility and governance for enterprise release health across ZAPP and ZPS by helping standardize release-health reporting, telemetry alignment, operational readiness visibility, and cross-functional operational coordination. This role exists to: reduce reactive stabilization effort improve release predictability improve operational visibility and help expose systemic delivery risks before they impact clients. This is not a traditional QA management or release coordination role. This is an operational governance and delivery intelligence function within Delivery Optimization focused on improving operational visibility and alignment across the release lifecycle.

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