Virtual Technology Executive

About the role

Virtual Technology Executives (VTE's) at Abacus are passionate about leveraging technology to drive positive change in the healthcare industry and possess the skills and experience needed to shape the future of healthcare through innovative and transformational technology solutions. VTE's lead strategic initiatives for Abacus clients primarily in the ambulatory and Federal Qualified Healthcare sectors. As a Virtual Technology Executive, you will play a crucial role in advising and collaborating with our clients to meet their business objectives through innovative technological solutions. Your responsibilities will include formulating strategic goals, aligning transformational initiatives with client budgets, analyzing and optimizing business processes, and facilitating technology changes. This role offers an exciting opportunity to drive positive change and innovation in the healthcare industry. Essential Role and Responsibilities: Collaborate with healthcare clients to understand their strategic objectives and challenges. Formulate and communicate strategic goals and initiatives to address client needs. Advise clients on technology trends and solutions that align with their business objectives. Work closely with clients to align transformational initiatives with budgetary constraints and resource allocations. Lead efforts to rework and streamline business processes to enhance efficiency and effectiveness. Stay current on industry trends, regulations, and best practices related to healthcare technology. Work in support of Solution Design, Client Success and Sales Teams. Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client's long-term business success. Monitor and evaluate the effectiveness of technology solutions, making adjustments as needed to ensure alignment with business goals. Ensure appropriate client stack adoption. Ensure healthy gross margin of clients by analyzing service tickets and types and identify opportunities for service delivery efficiency improvements. Provide recommendations for potential new hardware/software stack opportunities based on identified trends and client needs. Strong relationship builder with effective verbal and written communication skills with the ability to collaborate within the internal Abacus team and maintain a productive rapport with clients. Work to add additional value to the Abacus relationship as a whole. Evaluate with the client their full scope of IT needs including other 3rd party relationships to help ensure they have good partners and good pricing. Try to find cost savings in other vendors applications. Help assist the client with making technical decisions outside of the Abacus services and help negotiate pricing. Qualifies potential matches for Abacus Managed and Professional Services; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; Presents solutions that meet customer objectives; Manages and documents Quarterly (or as needed based on client) Business Review process. Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where Abacus may contribute to the client's long-term business success. Client Service: Maintains calm, pleasant, respectful attitude, displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits client feedback to improve service. Identifies at-risk client relationships and leads the team to correcting any identified issues. Sets and manage potential clients' expectations, and convincingly oversee the delivery of comprehensive proposals that provide ROI and to show payback justification. Ensures that clients are so satisfied that they readily agree to be strong, positive references for future clients. Proactively develop client testimonials. Build, foster, maintain and fortify strong, positive relationships with all participants in the client review process and ongoing meetings. Build, foster, maintain and fortify strong, positive relationships with all participants during all phases of new and ongoing projects to ensure client satisfaction. Ensure overall coordination during multiple project implementations. Oversee the construction and execution of detailed client approved project plans. Obtain and maintain CHPSE certification. Where appropriate, serve as communication interface between the client, the sales team, services teams, and any others involved. Works with Service Delivery Leadership and Client Success Managers to compile effective QBR reviews and applies judgement and industry knowledge to prioritize recommendations. Continuous eval

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***Please note: This is a hybrid role that can be based out of any of our Abacus office locations.

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