Sr. Specialist, Customer Care Credit Card $21hr (Omaha/Kearney/Yankton/Greeley)

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Firstnational · Omaha - Fn Tower

Full-timeRemote6d ago

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Benefits

$21.00 Per Hour+ 10% shift differential for any shift that starts at 1:30pm or later (your local time zone) (Please note schedules listed are in CST)Non-Exempt/HourlyAbout This Role:Role Summary:Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers!At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you're great at talking with people, know how to identify and define customers' needs, and enjoy working independently.Key Accountabilities - What You Will Do:Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support.Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts.Customer Verification: Verify customer identity to ensure security and privacy of account information.Service Requests: Process service requests like account openings, closures, and changes to account details.Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM-related issues.Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction.Documentation: Maintain accurate and detailed records of customer interactions and transactions.Work Location/Space:Having an organized workstation to aid with seamless customer interactions is a best practice.WFH employees are required to live within a 70 mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur.Appropriate dependent care must be in place. Working at home is not a substitute for aRemote work options

Additional Information

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, July 13, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Kearney, NE Branch, Yankton SD Branch or Greeley CO Branch. 100% attendance required, time off requests will not be granted during the training period. Starting Monday, August 31, 2026, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below. 1:00pm - 930pm MTW=F=S 1:00pm - 9:30pm MTW=FY= 1:30pm - 10:00pm MT=RFY= (Eligible for 10% Shift Differential) 2:00pm - 10:30pm MTWR=Y= (Eligible for 10% Shift Differential) 2:00pm - 10:30pm MT=RFY= (Eligible for 10% Shift Differential) 2:00pm - 10:30pm =TW=FYS (Eligible for 10% Shift Differential) 2:30pm - 11:00pm MTWR=Y= (Eligible for 10% Shift Differential) 2:30pm - 11:00pm MTWR=Y= (Eligible for 10% Shift Differential) FLEX SCHEDULE FLEX SCHEDULE (SEE DESCRIPTION BELOW) MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (S) SUN = (Y) We have Full-Time Flex schedules available: After 7 weeks of PAID on-site training, you will have the flexibility to select AVAILABLE hours to work (anywhere between 5:00 AM CST and 11:00pm CST Monday - Sunday) Additional hours may be available to be picked up on an as needed basis. You will be required to sign up for a minimum of 40 hours (FT) a week . Bid weekly to build your schedule three weeks in advance. Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO's Customer Care Talent Advisor. Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower: - 1601 Dodge Street Omaha, NE 68102 - 2223 2nd Avenue Kearney, NE 68847 - 332 Broadway Ave Yankton, SD 57078 - 1701 23rd Ave Greeley, CO 80634 Benefits eligibility for all employees begins the 1st of the month following your start date! (August 1, 2026)

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