Learning, People Experience and Service Quality Executive

About the role

At Singapore's most prestigious golf and country club, we believe in creating an environment where service excellence and people culture go hand in hand. We are looking for a Learning & People Experience Executive to join our HR team. In this role, you'll help us strengthen our service quality and recognition frameworks, support learning programmes, and bring to life engagement initiatives that make SICC a great place to work. You'll balance hands-on exposure with frontline teams and programme management in HR - ensuring our team members and leaders are empowered to deliver on SICC's promise of "Hospitality: Where Warmth Meets Excellence."

Responsibilities

• Coordinate the service quality framework, including internal audits, SOP reviews, and continuous improvement tracking.
• Facilitate short service quality micro-trainings to reinforce standards and empower frontline teams.
• Support and drive recognition programmes, including quarterly awards and service appreciation events.
• Assist in team member engagement initiatives such as townhalls, focus groups, and culture activities.
• Partner with managers and Shine Makers to embed service empowerment and people experience initiatives.
• Coordinate and support learning and training programmes, ensuring follow-up and reporting are consistently tracked.

Requirements

• Diploma/Degree in Human Resources, Business, Hospitality, or related field.
• 2-4 years' experience in HR, Learning, Engagement, or Service Quality roles.
• Strong organisational skills and attention to detail - able to manage multiple projects.
• Excellent interpersonal and communication skills - able to build rapport at all levels.
• Positive, adaptable, and proactive mindset, with a passion for service and people culture.
• Why Join Us?
• Be part of a Club with a proud history and bold vision for the future.
• Gain exposure across learning, people experience, and service quality.
• Make a visible impact through recognition, engagement, and continuous improvement.
• Grow in a supportive HR team with opportunities to develop both operational and strategic skills.
• ✨ If you're energised by people and service excellence and want to make a real difference in a prestigious, member-focused environment, we'd love to hear from you.

Additional Information

🌟 Join Us as a Learning & People Experience Executive

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