Customer Service Specialist (school Attachment)

About the role

CORE RESPONSIBILITIES: Inquiry Management: Respond to customer questions via phone, email, live chat promptly and professionally. Issue Resolution: Identify customer needs, troubleshoot problems, and process returns, exchanges, or refunds while de-escalating tense situations. Product Expertise: Maintain comprehensive, up-to-date knowledge of the company's offerings to provide accurate information and guide customers through their child's education enrollment in Singapore. Account Maintenance: Open/close customer accounts, process orders, and meticulously log customer interactions, feedback, and actions taken into the company database. Cross-Functional Collaboration: Coordinate with internal departments (like billing, sales, or technical support) to fulfill requests and escalate complex issues. KEY SKILLS & QUALIFICATION: Communication: Excellent verbal and written communication skills with strong active listening and de-escalation abilities. Problem-Solving: Strong critical thinking and the ability to multitask in fast-paced environments. Experience: Typically requires 1-3 years of experience in a customer-facing or client support role. Education: Degree / Bachelor equivalent.

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Company Intel

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