Toyota Arena Concessions Supervisor

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Position Title : Concessions Supervisor Department: Food & Beverage Reports To: Concessions Manager Classification : Part-Time Compensation: $29.25 an hour Please note that the Toyota Arena Food and Beverage employees are covered by a collective bargaining agreement with Unite Here Local 11, and union membership is a condition of employment is a union membership. LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! Position Description: The Concessions Supervisor is responsible for assisting the Concessions Manager in overseeing event day operations of the Toyota Arena Concessions areas and Bars. Essential Functions: Ensures all Concessions outlets and designated Bar areas are properly set before guests arrive Oversees Concessions and Bar Staff during events Trains Concessions and Bar on department standards and procedures Must be able to read and understand par sheets, stand sheets and requisition orders Maintains existing equipment needed for outlet areas and Bars Orders all replacement items and equipment under the direction of the Concessions Manager Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy. Coordinates with Kitchen on the timing and production of functions Must possess effective communications skills to liaise between Kitchen and Warehouse Teams Must possess effective pre-planning and execution skills Must have strong and effective floor operations skills Communicates with the Event Manager to make all necessary schedule changes for all functions Follows responsible alcohol service policies Supervises and coordinates Concessions Attendants, including training on company and departmental standards and providing constructive and corrective feedback as needed Ensures a positive and impactful guest experience by delivering professional and courteous guest service. Receives and facilitates any catering guests' requests and orders Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Concessions Manager Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests' questions and upsell when for maximum profitability Ensures all event day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with warehouse and Concessions Manager Maintain a clean, organized, stocked and safe area Immediately reports any low inventory and safety and maintenance issues to Concessions Manager Completes and assists Concessions and Bar staff with opening and closing duties as outlined according to departmental standards Responsible for performing end of month inventory for all Concession and Bar areas according to inventory standards. Oversee proper presentation, preparation and service needs in conjunction with all food and beverage departments to ensure the highest standards are met Be prepared to execute last minute changes, inspect service set ups in time for all staff final call. Imperative to hold pre-function meetings to discuss operational plans, etc Take initiative in recommending and implementing new standards or systems with Concessions Manager's approval Fosters a cooperative and harmonious working climate conducive in maximizing employee morale thus increasing overall productivity Adheres to the utmost client confidentiality. Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct. Other duties as assigned Experience/Training/Education Requirements: Must be a minimum 21 years of age Bachelor's Degree (BA) in Food & Beverage Management or related field desired Previous customer service and cash handling experience is a plus Minimum 1-2 years' experience in supervisory level position in Food and Beverage or equivalent training experience Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues working knowledge

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