Debt Collector / Loan Advisor - Clementi - Basic up to $2,800 + Comm

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email, and walk-ins
• Explain loan products, application requirements, and repayment terms
• Assist customers with loan applications and documentation
• Follow up on overdue accounts and outstanding payments
• Negotiate repayment arrangements and installment plans
• Promote loan renewals and related financial services
• Maintain accurate customer records and administrative documentation
• Ensure compliance with company policies and procedures

Requirements

• Minimum 1 year of experience in collections, loans, banking, finance, telesales, or customer service
• Good communication and interpersonal skills
• Customer-focused with strong negotiation and problem-solving abilities
• Comfortable handling both advisory and collection-related duties
• Basic computer literacy and proficiency in Microsoft Office
• Bilingual in English and Mandarin preferred to communicate with Mandarin-speaking customers
• Working Hours
• Monday to Friday: 11:00am - 7:30pm
• Saturday: 11:00am - 3:30pm
• Sunday Off
• Salary & Benefits
• Basic Salary: $2,300 - $2,800
• Commission Scheme (after 3 months)
• Transport Allowance: $50 (upon confirmation)
• Attendance Incentive: $100 (upon confirmation)
• Variable Bonus
• Annual Leave: 7-10 days
• Average Monthly Gross: $3,000+
• EA License No.: 23C1703
• EA Personnel No.: R1762582
• EA Personnel Name: Wong Choo Sian, Jabez

Additional Information

A well-established finance company is seeking a customer-oriented Debt Collector / Loan Advisor to support customer loan enquiries, repayment arrangements, and account management activities.

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