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Customer Service Representative (Spanish Speaking)

External
entrata logoEntrata · US
Full-timeRemote13mo ago
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Requirements

  • 1+ years of work experience in a technical support capacity supporting B2B support to Enterprise level customers
  • Strong technical, analytical, and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments
  • Ability to adapt quickly to change, think on your feet, communicate positively, and work proactively
  • Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with
  • A proven passion for providing an exceptional customer experience
  • Strong attention to detail

Benefits

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.HSA/FSA options and employer-paid disability benefits provided for eligible employees.Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.Bi-annual swag drops for employeesCurrently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.It's a great place to work! Will you join us?

Additional Information

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Customer Service Representative is a frontline support and provides technical assistance to our customers' technical and non-technical staff who utilize and support our suite of property management solutions. Our solutions incorporate property accounting, purchasing, facilities, and leasing data into the industry's most comprehensive property management software available. Our solutions utilize complex technologies and the associated issues require deep technical expertise and excellent problem solving skills to resolve. You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported problems as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our software. You will work closely with other Customer Service Representatives and with colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way. *For this role, we are considering candidates located in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida. *If you are located in Logan, Utah this would be a hybrid role based in our Logan office.

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